Client Relationship Manager (Program Advisor) - Strategic Coach

At Strategic Coach, we strive to free up highly successful entrepreneurs and their teams to thrive and grow in a world of rapid change and unpredictability. We pride ourselves on offering world-class coaching to exceptional clients through our positive, proactive, and growth-focused environment cultivated by our amazing team!

We’re looking for a proactive, “batteries-included” Client Relationship Manager (Program Advisor) to support our clients in their progress in The Strategic Coach Program and encourage them to renew their enrollment for the next year. The Client Relationship Manager is effectively the client’s go-to person between workshops. With experience, the Client Relationship Manager becomes an expert in how to use our tools and concepts and how to apply them to our clients’ businesses. The role is both challenging and fulfilling, with a huge opportunity to make a real difference in our clients’ lives.

Who we’re looking for:

• You work independently and take charge of your own results.
• You maintain a high level of activity while managing multiple priorities.
• You’re confident and responsive, and you take initiative to make things happen.
• You have a strong entrepreneurial spirit—you embrace new opportunities and thrive in a constantly evolving and creative environment.
• You communicate clearly and persuasively with all types of people.

Other assets we’re looking for:

• 4+ years’ client management and/or sales experience.
• A university or college degree.
• Adaptable and flexible, with a sense of humor.
• Detail-oriented planner – you look ahead and stay on top of things.
• An ability to see “the big picture” while staying aligned with the company vision.
• Personable, energetic, and fun to work with.

You’ll be responsible for:

1. Renewal Sales

• Achieve 75% or higher in client renewal from one year to the next.
• Increase renewals by effectively addressing clients’ needs and offering solutions, and actively engaging clients, both in person and on the phone.

1. Client Success

• Manage, support, and coach up to 150-200 clients between their quarterly workshops.
• Learn all concepts and tools and become a resource for our clients.
• Reschedule clients who miss or cannot attend their regular workshop.
• Handle all client issues with professionalism, integrity, and grace.

1. Attending Workshops

• Interact with, answer questions, and provide direction for clients in the workshops (you’ll attend 6-10 workshops/quarter).
• Travel to other workshop cities in North America on occasion (up to eight one-week trips per calendar year).
• Lead occasional presentations to clients on specific concepts or tools, requiring clear communication and effective public speaking skills.

1. “Out-Back-In” Sales

• Call former clients who are currently not enrolled in The Strategic Coach Program to promote re-joining the Program.
• The goal is to have at least 1-2 “out” clients per month (12-24/year) re-enrolled.

Why Strategic Coach? We have:

• Exceptional Clients: As a Client Relationship Manager, you will play a key role in dramatically improving people’s lives. Our clients are extraordinary individuals who, because of their involvement in The Strategic Coach Program, will go on to do even more remarkable things in their lives and businesses.

• Extraordinary Culture: As a company that teaches entrepreneurial teamwork and walks our talk, we take a lot of pride in cultivating an extraordinary culture. We are constantly supporting our team members in their own learning and growth as we grow and innovate as a company.

You’ll also get:

• A hybrid work model.
• Six weeks of paid time off each year.
• Twenty-one flex hours.
• A flexible and competitive benefits plan.
• Top-tier onboarding and training.
• Insightful assessments to help you identify your unique strengths.
• Access to our first-class workshop programs.
• Fun team challenges, events, and celebrations.
• Three paid days off per year to volunteer with your chosen community.
• Access to a fully-equipped gym.
• Unlimited free pop, juice, coffee, and occasional catered lunches.

And much, much more!

Testimonials about the PA role:

“As Program Advisors, we get to work with such incredible and inspiring entrepreneurs. Playing even a small role in their success in the Program motivates me to show up at my best each and every day and allows me to take pride in the work that I do.”

Katelyn, Program Advisor since 2017

"Our clients are doing some pretty incredible things in both their businesses and at home. However, they rarely stop to give themselves credit because they're always on to the next goal. I love helping entrepreneurs press the pause button every quarter to reflect back and acknowledge just how far they've come in terms of progress, wins, and experiences."

Kayanne, Program Advisor since 2015

"I love to be in the driver's seat of my own results. I take great pleasure in knowing that I'm making a difference in people's lives. I never know what the day will bring or where a conversation will lead."

Maureen, Program Advisor since 1997

If you think this position is a right-fit for you, please send your résumé to hr@strategiccoach.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We thank all applicants; however, only those candidates selected for an interview will be contacted.

Strategic Coach is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values and corporate culture, Strategic Coach is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. If you have an accommodation need, please contact Human Resources in advance of your interview to make appropriate arrangements.

By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.