Client Relations Specialist - Inside Sales - The Professional Tree Care Company

• Have you enjoyed working in sales or customer support for at least three years?
• Do you know CRM software well enough to set one up?
• Do you have a bachelor's or AA degree? 
• If you answered “Yes” to all three questions, please keep reading…..

HOW TO APPLY

Submit a cover letter explaining why you believe you’re the best person for this position. Be sure to indicate the length of your morning commute to our office in West Berkeley (2828 8th Street) when arriving at 7:30 a.m. Our recruiting staff will first communicate to folks who have submitted cover letters, then move to those who have not. Candidates who are moved to the first step in our interview process, a phone interview, will be  required to take a brief/10-minute online survey. The survey highlights one’s natural workplace talents and is not a test by any means.

Compensation and Benefits

This is a full-time, year-round position with an hourly rate of between $25.00 and $30.00, depending on your relevant work experience, fit for the role, and fit to our company culture. The position comes with competitive benefits including:

• Access to a 401(k) program
• Employee referral program of $400.00 per new employee we hired based on your recommendation 
• Paid sick leave days
• After 90 days of employment:
  • 100% contribution toward medical, dental, and optical insurance  
  • Paid vacation (earned/accrued as you accumulate hours)
  • 6 paid holidays 
  • Paid bereavement leave 
  • Training and development resources

About the opportunity

In this position, you’ll serve as the primary point of contact for residential and commercial clients seeking tree care services. Working from our headquarters in West Berkeley and reporting to our S.A. (Strategic Assistant to the CEO), you’ll model a highly personalized, attentive approach to client services, going above and beyond to meet individual needs and create a premium experience for our customers.  

This is a great opportunity for someone who is planning a long-term career in white glove client services or sales, and who lives within a 40-minute commute of Berkeley, CA. The role will be worked on-site without a remote/WFH (work from home) option.

About the Right Fit Candidate

The right person for this role is someone who already considers themselves a Sales or Client Relations professional. She/He/They will familiar enough with CRMs to learn ours (ArborGold), work with our software firm to make updates, and then handily teach others to use it. 

The single most important characteristic we are seeking in our first-ever CRS is a strong work ethic. This encompasses reliability, dedication, being highly responsible, and consistently delivering high quality work even when not directed or supervised. The winning candidate for this position will be someone who is self-motivated, extroverted, and affable; someone who is highly organized and great at details. Our CRS will take pleasure in meeting new people, and will be available to attend evening networking events, tradeshows, and other events that reinforce Professional Tree Care's brand recognition within the communities we serve. 

About the company

Since 1980, The Professional Tree Care Company has been trusted for tree services throughout Northern California. Based in West Berkeley, we service commercial, residential, and public works projects from Mendocino to Monterey, and from San Francisco to Sacramento. We are known for excellent customer service, and the ability to remove enormous trees using large cranes and heavy equipment.

What makes us unique? We recycle material removed from job sites at our own Green Waste Recycle Yard (see GreenWasteRecycleYard dot com), mill logs into dimensional lumber, and create organic mulch from the wood chips. We also have the staff, equipment, resources, and experience to perform tree services at any scale. 

Your Responsibilities Include:

• Serve as first line of contact for a wide variety of tree care customers  
• Schedule site visits for our team of Certified Arborists/Estimators
• Lead the expansion and adoption of our CRM, ArborGold, by serving as the point-person for all things related to this software
• Create reports using ArborGold that track incoming client/outgoing calls, project close rates, project costs, sales projections, and other reports you have found helpful in your career as a sales or customer/client support role
• Support our Certified Arborists/Estimators by training them to use ArborGold, then following up with customers who have received estimates from us; emailing and calling to learn when we’ll be moving forward with project(s) or, if not, learning why not and providing that feedback to the team
• Circle back with clients at the end of every project to obtain testimonials, online reviews, and feedback using SurveyMonkey or another software
• Work alongside our Marketing Intern to increase client awareness about seasonal products and tree care suggestions
• Other sales related projects as your schedule allows

Requirements, Experience, Skills, and Abilities

• Friendly, optimistic, and someone who takes delight in making new connections
• At least 3 years of recent experience in sales, customer service, client services, or a role that requires sustained contact with new people on a daily basis 
• The ability to set up and then train a CRM such as Zoho, Salesforce, or Hubspot. Our CRM is ArborGold
• Great communication skills; you’re eloquent and able to write well, hence the cover letter requirement
• Bachelor’s degree is strongly preferred though we are open to hearing from folks with an AA degree who also have fantastic written communication skills
• You work at a fairly fast pace, have high attention to detail, can manage a wide variety of tasks efficiently, and have used software such as Trello, Monday, Todoist or something similar to prioritize and track your work. Note: this role is best for someone with a great memory! And, yes, there will be a test. :) 
• You’re highly organized and can provide examples
• You live within an easy commute of West Berkeley. Our address is 2828 8th Street. (Please go onto Google maps, set the travel time to 6:45 a.m. to determine how long your commute will be. The person we hire will live within a 40-minute commute of the office.) 

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