Client Relations Manager - Greenscape
Holly Springs, NC 27540
About the Job
Are you passionate about cultivating connections, thriving on independence, and seeking personalized rewards? Do you find fulfillment in the fast-paced world of landscaping, where every project is a canvas waiting to be transformed? If you're a dynamic individual who excels in relationship-building, desires clear communication, and revels in public recognition, Greenscape invites you to join our family as a Landscape Client Relations Manager where your motivation meets opportunity.
Qualifications:
- High level of confidence and comfort ability with mobile technology and computers is a MUST
- Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc.
- Plant identification and care; including disease, pruning, and insect ID experience
- Customer Service Experience required; understand how to create a great experience with the client
- Able to conduct a thorough site analysis
- Proficient in or able to learn customer relationship management software, and our estimating software
- Able to analyze drainage and grading requirements
- Excellent communication skills
- Self- motivate and Goal Oriented
- Punctual and detail-oriented.
- A problem solver with quick ability for flexibility
- A class “C” drivers license with 3+ years of safe driving experience
Responsibilities:
- Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
- Assist in the development and implementation of the company's sales protocol
- Tracks upcoming jobs to bid with existing clients
- Closes sale and coordinates job specifics with production
- Interfaces with client and ensures that all of client’s concerns are addressed in a timely and professional manner
- Continuedly informs and updates client as to job progress or lack thereof
- Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget
- Ensures that vendor invoice pricing is accurate and as bid
- Assist in the development, implementation, and achievements of the company's annual budget
- Assists in the development and implementation of the company's new business development plan
- Conduct monthly walk-throughs, identifies and documents any/ all discrepancies
- Ensure all company quality standards are met
- Maintains updated contracts for all clients in assigned portfolio
Benefits:
- 401K plan with matching
- Commission Pay
- Paid Time Off
- Company Paid Life Insurance
- Supplemental Life Insurance available
- Medical, Dental, Vision Insurance
- Profit Sharing
- Weekly Pay
We are a family business, locally owned and lead, operating across the Triangle Region of North Carolina. Established in 1979, today we employ over 200 team members in 4 locations, servicing a diversified portfolio of commercial clients. After 43+ years, we continue to operate with the same founding principles and values that have led to the growth and success that we enjoy today.