Client Partner-Retail : Merchandising - Tephra

The Client Partner is responsible for driving profitable, long-term growth from the account by developing strategic client relationships and partnering with delivery leadership to ensure customer satisfaction. This individual manages the growth and evolution of relationships and can lead complex multi-dimensional engagements that combine design services, consulting, and software development.

Responsibilities:

Strategy and Growth:

Leads account strategy and planning while identifying opportunities of growth in the account

Develops and strengthens relationships with decision-makers and influencers with the client including executives.

Drives higher value/value-added services and solutions to the client

Continually increases knowledge of the client's business (and industry) to serve as a trusted advisor

Accountable for achieving account growth of revenue and margin

Ensures client satisfaction and drives outcomes

Liaison with Delivery to ensure client needs are fulfilled effectively

Manage client expectations and communications flow as it relates to production and internal project teams; negotiate and resolve high-level client issues.

Principal negotiator for client engagements

Qualifications: MBA/BE/B Tech

Experience building trusted advisor relationships

Demonstrated organic growth in assigned accounts

Experience forming and partnering with cross-disciplinary teams within clients.

Selling experience across a wide range of services

Demonstrated experience delivering strong and persuasive sales presentations

Extensive external client-facing experience

Industry experience in healthcare and retail is preferred

Experience in managing an account P&L

Extensive client management experience at within a digital agency, management consultancy, or professional services firm

Experience in software development services

1) Years of experience required for position - 20+

Minimum of 5 years of progressive work history in a fast-paced technology-led environment

4-6 years of program/account management or strategy experience

2) Location for the position - Chicago Suburb