Client Partner at Pursuit Software

Job Title: Client Partner
Location: Boca Raton, FL (Must be local, within 25 miles of Boca Raton, FL)
Job Type: Full-Time or 1099 (must be at least 20 hours in a week)
Department: Executive Management

Position Overview:

The Client Partner will serve as the strategic leader and trusted advisor for clients in a large software consulting company. This role is critical in driving value creation, ensuring superior service delivery, and fostering long-term partnerships. The ideal candidate will have deep experience managing complex relationships and delivering transformative solutions to Fortune 500 or comparable enterprises.

Key Responsibilities:

Client Relationship Leadership:

• Serve as the executive point of contact for multi-billion-dollar clients, building strong, trust-based relationships with C-level executives and senior decision-makers.
• Understand the client’s strategic goals, market challenges, and operational needs to craft tailored solutions that drive measurable business outcomes.
• Act as the client’s advocate within the company, ensuring their priorities are addressed with urgency and excellence.

Account Growth and Business Development:

• Own the overall account strategy, identifying and pursuing growth opportunities to expand the company’s footprint within the client organization.
• Develop and execute strategies for cross-selling and upselling a wide range of consulting and software services, including digital transformation, cloud solutions, AI, and analytics.
• Collaborate with sales, pre-sales, and technical teams to shape compelling proposals and secure large, complex deals.
• Drive annual revenue growth by achieving or exceeding account targets, including renewal rates and new project acquisition.

Delivery Oversight and Excellence:

• Oversee the delivery of all projects and services, ensuring they meet or exceed quality standards, timelines, and financial objectives.
• Actively engage in governance meetings, steering committees, and performance reviews to maintain alignment between client expectations and delivery outcomes.
• Provide strategic guidance to delivery teams, resolving escalations, and ensuring seamless execution of initiatives.

Financial Management:

• Manage multi-million-dollar account portfolios with a focus on revenue growth, profitability, and operational efficiency.
• Proactively address financial risks, ensuring adherence to budgets and mitigation of potential overruns.

Industry Leadership and Innovation:

• Provide thought leadership by bringing insights into the client’s industry, market trends, and technological advancements.
• Position the company as a strategic partner by presenting innovative solutions that address the client’s challenges and unlock new opportunities.
• Represent the company in client forums, industry events, and executive roundtables to enhance its reputation as a leading consulting partner.

Collaboration and Team Leadership:

• Lead a cross-functional account team, fostering collaboration between sales, delivery, and support functions.
• Mentor and coach team members, ensuring the development of talent and maintaining high levels of performance.
• Build a culture of accountability, client focus, and innovation across the account team.

Key Skills and Competencies:

Relationship Management:

• Exceptional skills in building, sustaining, and deepening executive-level relationships.
• Strong ability to influence decision-makers and navigate complex client organizations.

Business Acumen:

• Deep understanding of enterprise-level challenges across industries such as automotive, finance, healthcare, retail, manufacturing, or technology.
• Ability to identify and leverage opportunities that drive mutual business growth and success.

Communication and Negotiation:

• Outstanding written, verbal, and presentation skills tailored to senior executive audiences.
• Strong negotiation and conflict resolution skills to achieve win-win outcomes.

Technology Insight:

• Familiarity with emerging technologies, such as cloud computing, artificial intelligence, IoT, and digital transformation.
• Understanding of software development lifecycles and IT service delivery models.

Qualifications and Experience:

• Bachelor’s degree in Business, Computer Science, or a related field (MBA or equivalent advanced degree preferred).
• Overall 20+ years of experience and 10+ years of experience in client relationship management, account management, or similar roles within a software consulting or IT services company.
• Proven track record of managing and growing relationships with multi-million-dollar (with at least 25 to 250-million-dollar turnover) or Fortune 500 clients.
• Experience handling large, complex contracts and multi-year engagements with budgets exceeding $10M annually.
• Demonstrated success in driving digital transformation or technology-driven innovation for enterprise clients.

Key Performance Indicators (KPIs):

• Account revenue growth and profitability.
• Client satisfaction scores, including Net Promoter Score (NPS).
• Expansion of service offerings and project portfolio within the client organization.
• Successful delivery of high-impact projects within budget and timelines.
• Retention and development of key client relationships.