Client Ops Specialist IV - JPMorgan Chase Bank, N.A.
Tempe, AZ 85280
About the Job
As a Specialist in our Business Loan Center, you will partner with Division-aligned deal teams to ensure timely loan closings. You will work independently to manage client interactions, obtain necessary documentation, and adhere to credit compliance standards. Your role is vital in maintaining the integrity and efficiency of our loan processes.
Job Responsibilities:
- Partner with Division-aligned deal teams to meet customers' target closing dates.
- Work independently with clients to obtain required loan documentation, satisfy post-approval action items, and schedule loan closings with title/escrow companies.
- Maintain a working knowledge of Business Banking loan products, including loan closing documents, SBA, real estate, and construction.
- Provide status updates to Business Relationship Managers and Area Managers on credits in the assigned portfolio.
- Handle email/phone interactions with a thorough knowledge of Policies and Procedures and all systems.
- Execute objectives adhering strictly to CCB controls and credit compliance standards.
- Demonstrate personal excellence, including punctuality, integrity, and accountability.
- Be professional, thorough, and organized; able to follow standard operating policies and procedures.
Required Qualifications, Capabilities, and Skills:
- High School diploma/GED required, with 3 years of client service and/or operations experience, preferably in the banking or financial service industry.
- Ability to work under pressure and act with urgency, with attentiveness to detail and effective time management skills.
- Advanced verbal and written communication skills.
- Strong proficiency with basic computer hardware functions, launching applications, and maneuvering in a Windows-based environment.
- Works effectively in a team environment while assuming individual responsibility. Self-starter, independent thinker, and self-reliant.
- Completion of training courses in credit policy and BLC workflows through a bank-sponsored training program or other related coursework.
- Ability to work flexible hours, as needed, to accommodate client requests.
- Be receptive to feedback and change adaptive.
- Have a passion for helping people by solving problems, presenting, and explaining solutions.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.