Client Management Executive - Masco Corporation
Springfield, IL
About the Job
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Dedicated Product Support Specialist
The team members are dedicated to clients and support their online booking tools on a day-to-day basis. They have direct contact with external client managers and internal client general managers. Their responsibilities include, but are not limited to, providing online tool support for day-to-day travel program requirements, escalation support, profile management, messaging updates, building, and maintaining rules that follow their travel programs. Also provide customer service resolution with the online tool and level 2 support for issues. The team works on multiple online tools and multiple products that GBT offers our clients. The team provides global assistants for all countries that their client has an online booking tool. The DOE team also works with the deployment team for product conversions and onboarding online tools for new market segments. Successful candidates will effectively demonstrate analytical skills, have solid customer relations skills, time management and be proficient in GDS and online booking tools. A strong business travel industry knowledge is highly desirable.
What You'll Do:
+ Site management for online booking tool and profile tool sites globally.
+ Ensure seamless integration of tool changes and initiatives with online fulfillment operations, Online providers, and client technologies teams.
+ Liaise with online fulfillment & Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes.
+ Analysis of transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch.
+ Analysis of user requests and call-types to increase adoption.
+ Support client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities.
+ Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards.
+ Develop and conduct client seminars regarding online tool using online, self directed, and in person venues as applicable.
+ Report and follow up on user issues and problem reports with the selected online booking tool.
+ Provide assistance to client online users of profile & online booking too regarding access to tools, second level support services, user questions, and individualized training.
+ Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases.
+ Manage Online Plan
+ Support Global Document Delivery/Complete
What We're Looking For:
+ Thorough knowledge of the Business Travel Industry
+ Knowledge supporting the Concur OBT from front and back end
+ Knowledge support CONNECT Portal
+ SABRE GDS experience
+ Extensive Customer Service Skills
+ Highly organized and detail oriented
+ Proficient in Excel, Word, PowerPoint and Microsoft Outlook
+ Demonstrate strong analytical skills
+ Ability to work in a team environment
+ Ability to manage multiple priorities and good time management skills
+ Ability to understand and effectively utilize technology via the web or Amex GBT reporting tools
+ Excellent oral and written communication skills
+ Ability to manage up and set expectations to manage work flow and expected ETA’s
+ Consultation and Liaison skills
Location
United States
The US national annual base salary range for this position is from $60,000 to $120,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
+ Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
+ Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ Wellbeing resources to support mental and emotional health for you and your immediate family.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)
Ready to explore a career path? Start your journey.
Dedicated Product Support Specialist
The team members are dedicated to clients and support their online booking tools on a day-to-day basis. They have direct contact with external client managers and internal client general managers. Their responsibilities include, but are not limited to, providing online tool support for day-to-day travel program requirements, escalation support, profile management, messaging updates, building, and maintaining rules that follow their travel programs. Also provide customer service resolution with the online tool and level 2 support for issues. The team works on multiple online tools and multiple products that GBT offers our clients. The team provides global assistants for all countries that their client has an online booking tool. The DOE team also works with the deployment team for product conversions and onboarding online tools for new market segments. Successful candidates will effectively demonstrate analytical skills, have solid customer relations skills, time management and be proficient in GDS and online booking tools. A strong business travel industry knowledge is highly desirable.
What You'll Do:
+ Site management for online booking tool and profile tool sites globally.
+ Ensure seamless integration of tool changes and initiatives with online fulfillment operations, Online providers, and client technologies teams.
+ Liaise with online fulfillment & Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes.
+ Analysis of transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch.
+ Analysis of user requests and call-types to increase adoption.
+ Support client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities.
+ Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards.
+ Develop and conduct client seminars regarding online tool using online, self directed, and in person venues as applicable.
+ Report and follow up on user issues and problem reports with the selected online booking tool.
+ Provide assistance to client online users of profile & online booking too regarding access to tools, second level support services, user questions, and individualized training.
+ Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases.
+ Manage Online Plan
+ Support Global Document Delivery/Complete
What We're Looking For:
+ Thorough knowledge of the Business Travel Industry
+ Knowledge supporting the Concur OBT from front and back end
+ Knowledge support CONNECT Portal
+ SABRE GDS experience
+ Extensive Customer Service Skills
+ Highly organized and detail oriented
+ Proficient in Excel, Word, PowerPoint and Microsoft Outlook
+ Demonstrate strong analytical skills
+ Ability to work in a team environment
+ Ability to manage multiple priorities and good time management skills
+ Ability to understand and effectively utilize technology via the web or Amex GBT reporting tools
+ Excellent oral and written communication skills
+ Ability to manage up and set expectations to manage work flow and expected ETA’s
+ Consultation and Liaison skills
Location
United States
The US national annual base salary range for this position is from $60,000 to $120,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
+ Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
+ Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ Wellbeing resources to support mental and emotional health for you and your immediate family.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)
Source : Masco Corporation