Client Implementation Specialist at Sparks Group
Winston Salem, NC
About the Job
Sparks Group has partnered with an established financial services organization to find a Client Implementation Specialist. As the Client Implementation Specialist, you will lead successful client onboarding and implementations for company systems. This includes conducting UAT, ensuring client satisfaction, and providing expert troubleshooting. You will coordinate projects, review plans, and effectively communicate product needs between clients and internal teams. If you're looking for your next opportunity, apply now!
Responsibilities:- Drive timely and smooth adoption of systems/products, ensuring client satisfaction.
- Develop and execute rigorous testing plans, including certification and acceptance criteria.
- Serve as the primary client contact, offering guidance, addressing concerns, and delivering comprehensive training.
- Monitor implementation success, identify areas for enhancement, and optimize processes for efficiency.
- Bachelor’s degree in computer science or related field with a
- 5+ years of overall related experience
- 3+ years of client onboarding and integration experience
- 3+ years of experience performing testing support for internally developed applications
- Experience with Windows and Linux based distributed systems, IBM MQ and connect direct technologies
- Understanding of XML language used in messaging
- Proficient in MS Office applications including MS Project
- Proven experience in user acceptance testing and/or system implementation.
- Strong understanding of software development lifecycles (SDLC) and quality assurance processes.
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This job is Hybrid Remote.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.