Client Experience Specialist - Travel by Tilly

Client Experience Specialist

We are seeking a dedicated and enthusiastic Client Experience Specialist with a passion for travel to join our team! In this role, you will coordinate personalized services and address clients' needs throughout the entire process, ensuring seamless and enjoyable travel experiences.

Responsibilities

• Serve as clients' primary point of contact, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.

• Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.

• Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.

• Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.

• Communicate updates, confirmations, and travel documentation to clients in a timely manner.

• Gather and analyze customer feedback to identify opportunities for improving the travel experience.

• Maintain detailed records of client interactions, preferences, and special requests.

• Assist in planning group travel, corporate events, and destination trips to meet client goals.

Qualifications

• Strong organizational skills with the ability to multitask and manage time effectively.

• Exceptional communication and interpersonal abilities.

• A passion for travel and creating positive experiences for clients.

• Familiarity with travel booking systems or willingness to learn.

• Prior experience in travel coordination, customer service, or hospitality is preferred.

What We Offer

• Flexible, remote work opportunities.

• Access to exclusive travel discounts and perks.

• Training and professional development in the travel industry.

• Competitive compensation with performance-based incentives.

If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Client Experience Specialist! Apply today and start making travel dreams come true.

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