Client Experience Manager - Tesseon

The Opportunity - Payroll Operations Manager (Remote-Hybrid)

Tesseon, a fast-growing provider of Payroll and Human Resource services is seeking a skilled and experienced Payroll Operations Manager to lead our team of Payroll Coordinators in delivering exceptional payroll and HR services to our clients. In this role, you will oversee a dedicated team that coordinates payroll and HR for our clients with a strong focus on timeliness and accuracy, while ensuring that all client inquiries are addressed within established service levels.

With your deep knowledge and extensive background in the payroll and HRIS services industry, including the iSolved HCM platform you will successfully lead a team that manages a wide range of payroll and human resource functions for our clients.

As an experienced manager, you excel at setting your team up for success. You establish clear expectations and provide the necessary support, coaching, and resources for your team to exceed their performance goals. You have a keen understanding of our clients' unique needs and enjoy tackling complex challenges with innovative solutions.

You are adept at leading through change, thriving in a fast-paced environment with frequent product releases, evolving processes, and a commitment to continuous improvement. If you're passionate about optimizing team performance and delivering outstanding client service, we'd love to have you on our team.

What you'll Do:

• Lead the Tesseon Client Experience team, ensuring excellence in daily operations, with a focus on consistently achieving or exceeding core KPIs, objectives and goals.
• Manage a remote team of payroll specialists who utilize a ticketing system to address and fulfill client payroll needs and expectations, fostering responsiveness and customer satisfaction
• Build and nurture a cohesive, high-performing client experience team where team members feel valued, supported, and receive effective training to meet the highest standards
• Set and maintain clear expectations for quality, accuracy, and compliance, ensuring all team members meet or exceed these standards
• Conduct performance management conversations to drive growth and development within the team
• Collaborate with cross-functional leaders to enhance teamwork and foster a culture of continuous improvement, aligning efforts across teams for shared success
• Oversee all hiring, termination, promotion, and performance-related decisions for the team
• Determine the appropriate org structure and resourcing needed to be successful
• Key decision maker for payroll and human resource services operational matters
• Participate with other leaders to establish strategic plans and objectives to better organize and grow the organization
• Partner cross-functionally to drive initiatives that help the broader team win
• Provides recommendations for new processes, tools, roles and responsibilities to ensure the group is organized to optimize productivity
• Ensures team documentation is up to date and the entire team is cross-trained. Creates and executes on cross-training strategies
• Onboard new team members effectively so they are knowledgeable and confident to be impactful in a short period of time
• Working cross- functionally to ensure the team has the resources, tools and support necessary to be successful

What you'll have:

• At least 5 years experience in payroll operations with significant iSolved HCM platform and/or other HRIS platform knowledge
• Experienced people manager with at least 3 years of direct management experience
• Proactive, self-starter that will drive the team's day to day activities, driving optimal productivity
• Drives all management responsibilities including coaching, goal setting, performance management, hiring, terminations
• Demonstrated success escalating appropriately, providing recommendations, driving to resolution
• Demonstrated success in implementing processes and efficiencies that best service our clients
• Excellent communication skills with ability to communicate cross-functionally and across all levels within the organization
• Ability to work independently in a fast-paced, startup-like environment

Why Join Us

At Tesseon, we thrive together - through healthy teamwork, innovation and a driven culture.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology-driven company, you'll get access to a team of creative problem solvers and the chance to see your contributions make large impacts.

Benefits include:

• Attractive Paid Time Off program
• Work from anywhere in the USA
• Health and Dental benefits
• In-home technology program
• 401K Match
• Learning and Development opportunities

Our Pledge to Fostering an Inclusive and Safe Workplace:

Tesseon pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

Compensation Range: $70K - $80K plus performance bonuses.

At Tesseon, we prioritize safety, security, and compliance in our workplace. To maintain these standards, we may require candidates to undergo background checks and drug screenings as part of our hiring process.