Client Engagement Manager, Google Global Network - Google

Sunnyvale, CA

About the Job

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Cambridge, MA, USA.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of experience in program or project management.

Preferred qualifications:

Experience in solution design and implementation in Infrastructure and Networking domains.
Experience in Google Products (Advertising, Cloud, Core, Maps, Search, Youtube etc) and underlying technical infrastructures.
Experience managing complex IT projects, working with cross-functional and geographically dispersed team and stakeholders.
Experience communicating with executives and Direct/VP-level management.
Understanding of Networking technology solutions, ability to evaluate and recommend solutions.
Excellent stakeholder management, communication skills and experience working with cross-functional and geographically dispersed teams.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

As a Client Engagement Manager, you'll work with key stakeholders in customer organizations and the broader GGN (Google Global Network) teams to represent customers across GGN. You will be responsible for managing incoming customer requests for your account, understanding technical and business requirements and connecting the right GGN teams to drive solutions for our customer. You will develop customer experience metrics, guide GGN to improve them, and perform regular customer business reviews.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

The US base salary range for this full-time position is $165,000-$248,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Build and maintain relationship with key stakeholders in the customer organization (Advertising, Cloud, Core, Maps, Search, Youtube, etc.).
Develop customer profiles which includes business priorities, stakeholder map, activity plan and balanced scorecard. Streamline customer interaction and customer experience with GGN.Represent the point of contact for customer escalations.
Develop, get buy-in within GGN for, report on and deliver on annual account strategy for our customer accounts.
Deliver against customer needs and GGN/CXO objectives in a timely and cost effective manner, ensuring value based outcomes.
Measure and report on key indicators like CSAT, customer escalations. Deliver Quarterly Account Review for GGN and bi-annual business review with customer. Engage with customer and GGN Executive Sponsors in strategic planning activity to develop partnership plan.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Source : Google