Client Concierge - Behavioral Health - Skyway Behavioral Health

Company: Skyway Behavioral Health

Title : Client Concierge

FLSA Status: Salaried / Non-Exempt

Schedule: Mon - Fri, 8:30am - 3pm (32 hours/wk)

Location: Skokie, IL 

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by clients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing clients from living the life they want to live. Our treatments teach clients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our clients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all clients.

Role Description

The Client Concierge role reports to the Administrative Manager and is responsible for providing exceptional customer service and managing communication between clients, families and departments at Skyway. The Client Concierge has an unwavering dedication for professionalism, organization, and efficiency. A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve client’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the clients.

Essential Functions/Core Responsibilities

• Responsible for warmly greeting new clients, coordinating new client paperwork and providing clients and families an orientation to the clinic as needed

• Coordinates client scheduling and be the “go-to” person for all client communication and inquiries, directing clients or families to the needed department

• Collaborates with providers and staff to manage a fast-paced environment and orchestrate the flow of clients throughout the clinic

• Support financial need of Skyway by collecting client payments

• Responding to client concerns by addressing directly or routing to the appropriate person in accordance with SBH policy and procedure.

• Ordering required inventory of supplies for office and monitoring the orders

• Maintain clean, organized, and stocked work environment 

• Supports the organization's mission, vision, values, and strategic initiatives

• Maintain completion of all competencies associated with role and in accordance with SBH policies and subsequent Joint Commission standards 

• Ensures compliance with all applicable local, state, federal regulations, and guidelines and adhering to client confidentiality and HIPPA practices

• Performs other duties as assigned

Minimum Requirements

• 1 or more years of experience as a front desk administrator or related role in a clinical or medical setting. 

• Bachelor’s or associate degree preferred or direct experience as an administrative staff in a behavioral health setting. 

• Exceptional organization skills, reliable and timely.

• Excellent interpersonal and communication skills that are clear, respectful, and considerate of other’s perspectives.

• Reliable form of transportation to work.

• Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with use of EHR systems.

Additional Preferred Skills 

• A passion for coaching, mentorship, and team-development. 

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions. 

• Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help. 

• Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations. 

Someone who embodies Skyway values:

o Embraces the whole person.

o Commits to innovative research-based programs.

o Believes we are better together.

o Celebrates expressions of diversity.

o Believes in service and supporting our communities.

o Views leadership as a privilege to elevate others to their highest potential.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to walk and climb or balance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

* Medical benefits - Blue Cross Blue Shield of Illinois

* Dental benefits - Blue Cross Blue Shield of Illinois

* Vision benefits - Blue Cross Blue Shield of Illinois

* Short Term Disability

* Long Term Disability

* 401K Safe Harbor Match- Ameritas Blue Star

* PTO

* Paid Holidays

* Paid Floating Holidays

* Paid Wellness/Self-Care Days

* Paid sick time

* Collaborative professional growth development

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. Work hours may vary in this leadership role and may require responding to phone calls from direct reports during off hours.

Skyway Behavioral Health is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.