Client Care Representative - Ethos Veterinary Health

Rockville, MD 20850

About the Job

Bush Veterinary Neurology Service in Rockville, MD is looking for an Veterinary Client Care Representative to join our outstanding team!

At Bush Veterinary Neurology Service, we acknowledge and value our supportive team members. They are educated and skilled individuals who are compassionate and care deeply for our patients. They play a significant role in our organization’s success and our patients’ health. BVNS believes in recognition and fair compensation for our team members by providing:

Competitive wages, no weekends, no overnight shifts, PTO, and paid holidays
Full-Time position, 40 hours a week plus opportunity for over-time
Leadership opportunities
Customized training plans to assist in successfully meeting career goals
Extensive Employee Assistant Program and Mental Health Benefits
Eligibility for our quarterly Support Staff Bonus Program

BVNS Rockville is growing and expanding! If you are looking for a new and exciting work environment where your education and advanced skillset are appreciated and where you can continue growing in your career, BVNS may be right for you!

Responsibilities:

Greet clients and guide them through check-in procedures
Answer incoming phone calls, voicemails and emails
Provide compassionate client communication and education
Schedule patient appointments
Record requests and communications with referring veterinary offices and pharmacies
Utilize practice management software to maintain client and patient records
Administrative duties such as filing, data entry, faxing, emailing, etc.
Check-out clients, ensuring discharge information and charges are correct
End of day processes

Qualifications and Skills:

Minimum of 2 years experience as a Veterinary Receptionist, or 5 years as a Client Service Representative in another business setting
Veterinary Receptionist experience a plus!
EzyVet or SmartFlow experience a plus!
Professional phone, in-person and email etiquette a must
The ability to handle stressful or emergent situations in a calm and supportive manner
Excellent verbal and written communication
Proven customer service skills
Positive team player
Experience with Microsoft programs and ability to quickly learn company software systems
Experience with a multi-line phone system
High School Diploma, GED, or higher education

Additional Benefits Offered:

Medical, Dental, and Vision
Extensive Employee Assistance Program and Mental Health Benefits
401(k) with Company Match
Paid Time Off and Six (6) Paid Holidays Off
Annual allowance for scrubs and other BVNS apparel
Other voluntary benefit plans available including Life, STD, LTD, Aflac, Pet Insurance, Legal, etc.
Employee discounts on neuro-related services, medications, and lab work

About Us:
Bush Veterinary Neurology has four locations across 2 states! Our clinics are operated by board certified neurologists that provide same-day life-saving neurosurgery and long-term medical management. Our hospitals house state of the art equipment to provide advanced diagnostic testing including cerebrospinal fluid collection/analysis, computed tomography, electroencephalography, MRI and more! Our neurologists perform both spinal and brain surgeries. Some of these surgeries include intervertebral disc surgery, brain tumor removal, foramen magnum decompression, ventricular shunt replacement and more!! Veterinary technicians play an integral role in our hospital whether they are handling patient care, taking care of clients, running our diagnostic imaging equipment, or assisting doctors in surgery. You will fully utilize your skillset and continue to develop your knowledge for years to come! We are looking for a compassionate technician who is ready to put their skills and leadership ability to work!

Please check out these videos:

- Welcome to the new Ethos Veterinary Health (EVH): Welcome to the New EVH
- Meet Dr. Wood, our Leesburg DVM: Dr. Wood BVNS Leesburg
- 5 Reasons to Join Ethos Veterinary Health: 5 Reasons to Join EVH
- A patient's story: Meet Winston

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Source : Ethos Veterinary Health