Client Care Representative - HOA - OSG

NOTE: THIS POSITION WILL BE ON-SITE 

Client Care Representative

Job Type: Full-Time (8:30 AM – 5:30 PM) 

Location: Lake Forest, CA

Company Overview

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today's environment and tomorrow's innovation.

OSG captures the moments of intersection between transactional, payment, and marketing services to holistically engage customers across platforms. We create more connected customer experiences by simplifying your business processes; transforming your operations; and unifying all communication touchpoints. Our comprehensive solutions embrace the modern consumer’s lifecycle, streamline the payment process, reduce costs, and improve efficiency. 

 We are seeking a talented individual for our Client Care Representative - HOA role to join our team to help support and facilitate our growth and expansion of services. 

Responsibilities:

• Support clients, including top tier, with daily requests and complex projects.
• Assist with routing and assigning incoming tickets to various departments for diagnosis.
• Monitor daily activities to ensure client requests, including mailings and reports, are accurately and on time.
• Work close with Client Care Supervisor and Director Client Care on special projects and corporate initiatives
• Ability to effectively organize and manage multiple priorities
• Strong problem-solving and creative skills and the ability to exercise sound judgment and make resourceful decisions based on accurate and timely analyses.

What You Will Need to be Successful 

• College degree or equivalent combination of college/advanced education and 1-3 years’ experience in either a client services/account specialist position or industry related field.
• Proficiency in Microsoft Office Suite, esp. Excel and Word. Experience with SalesForce a plus.
• Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel.
• Ability to listen, clarify and respond clearly to questions
• Excellent people skills and the ability to work with a range of people/personalities as a team
• A strong work ethic, self-motivated, accountable and possessing a sense of ownership in their work
• Well organized and detail-oriented
• Possessing a passion for teamwork, client service, and supporting company goals.

Benefits:

• 3 weeks of paid time off annually
• Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans
• Supplemental life insurance
• Voluntary accident and critical illness insurance, respectively
• Flexible Spending Account available
• 401k plan

OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.”