Client Care Coordinator - Comfort Keepers College Station, TX

The Client Care Coordinator is responsible for customer service and relationship management ensuring that Comfort Keepers clients receive the highest quality of care and are extremely satisfied. The Client Care Coordinator orchestrates, monitors and supervises the care and communicates care coordination details to all team members, other providers, and family members. Works with the entire Comfort Keepers staff to coordinate care for our clientele. Interfaces with various referral sources and partnering with care providers to coordinate care and further develop those relationships. Comfort Keepers maintains extended office hours to better meet client needs and the hours for this position will be in the range of 10AM-6PM. Participates in management on-call rotation.

QUALIFICATIONS

High School diploma and two years related experience and/or training; or equivalent combination of education and experience. College degree in related field preferred. Knowledge of office procedures and health care also preferred. Requires proficiency in word processing and computer skills (Office, Excel, Power Point). Will need to master additional software including eRSP and Google Calendars.

Must possess above average human relations, customer service, problem solving, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Extreme attention to details is essential. Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff. Experience coordinating health care and some post high school education/training or a degree highly preferred.

Candidates must have a genuine desire to help others, strong organizational and multi-tasking skills, proficiency with computers and business software, reliable transportation, a valid driver's license, a clean driving record, and current automobile insurance.

RESPONSIBILITIES  

• Handles prospective client inquiries/in-take calls, establishes initial client records, and determines type and duration of services necessary to meet client needs
• Visits clients to keep abreast of client’s condition and environment at least monthly
• Helps match caregiver qualifications and availability to client needs
• Supervises caregivers, completes performance appraisals for caregivers at specified intervals, and conducts caregiver training
• Contacts clients and caregivers for follow-up on service delivery and determines satisfaction of services
• Serves as a liaison between the client, caregiver, and scheduling/human resources staff
• Participates in on-call rotation as assigned
• Participates in client conferences as requested by supervisor
• Performs other duties as assigned

REQUIREMENTS

• High school diploma or GED required; some post high school education or training preferred
• Two years of experience in a health care setting required; experience coordinating health care preferred
• Unrestricted driver's license and clean driving record
• Reliable transportation and valid automobile insurance
• Highly professional and dependable
• Able to maintain satisfactory relationships with clients, family, and team members
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Able to maintain a high level of confidentiality
• Proficient computer and internet skills, including Microsoft Office suite