Client Care Concierge: Medicine Services - Ethos Veterinary Health

Patient Care Coordinator at Massachusetts Veterinary Referral Hospital
Location: Woburn, MA
Schedule: Monday – Friday, 9:00 AM - 5:00 PM
Compensation: $19-$25 per hour, based on experience and education

Massachusetts Veterinary Referral Hospital is on the lookout for a dedicated and dynamic full-time Patient Care Coordinator. This role is pivotal in our Specialty Services and offers an opportunity to work closely with our specialty departments and clients.

Key Responsibilities:

• Undertake all key functions of a Client Care Specialist.
• Manage and respond to client messages through our Callback System, coordinating with the medical team as needed.
• Gain knowledge in common conditions, treatments, and medications related to our disciplines, and provide basic information to clients.
• Actively monitor and communicate with clients about their pet’s appointment progress, treatments, and next steps.
• Efficiently schedule and oversee daily appointments and prepare for upcoming weekly visits.
• Manage cancellation lists and ensure timely receipt of rDVM medical records.
• Conduct financial transactions and assist clients with insurance claims.
• Support clinical team with follow-up calls and post-appointment tasks.

Qualifications:

• Preferred: Associate or bachelor’s degree, or equivalent work experience.
• Minimum 1 year of experience in veterinary or human medical field.
• Experience with EzyVet and/or Payjunction a plus.
• Strong multitasking, prioritization, and organizational skills.
• Proficiency in Microsoft Office suite, especially Word and Teams.

What We Offer:

• 3 weeks of Paid Time Off (PTO), with additional accrual based on length of service
• Access to free online career and personal coaching
• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Generous discounts on pet services at all Ethos Hospitals
• Disability and life insurance
• Flex-spending account
• 401(k)
• Employee Assistance Program

NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Healthprovides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.  

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 

 

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