Client Care Associate (Overnight) - Cape Cod Veterinary Specialists
Buzzards Bay, MA 02532
About the Job
Description
Client Care Associate Overnight (Full-time)
Cape Cod Veterinary Specialists is seeking an experienced Client Care Associate to join the team in our Buzzards Bay, MA, location.
About this role
The Client Care Associate is Cape Cod Veterinary Specialists' first and last impression, which impacts the client’s overall experience. The CCA is an invaluable team member who communicates with the clients, works with the medical staff to facilitate emergency and specialty appointments, provides information to the referring veterinary community, and handles financial transactions. This position is client-focused and does not involve direct interactions with pets.
The Client Care Associate will
- Greet and check in clients for emergency and specialty appointments in a polite, professional, and timely manner.
- Schedule and confirm appointments
- Perform record keeping, such as scanning and documentation in the electronic medical records (EMR)
- Provide estimates and invoices for payment
- Take deposits and process payments at checkout
- Send medical records to referring veterinarians
- Direct client calls to the appropriate department in a polite, professional, and timely manner.
- Maintain a clean lobby and front desk area.
- Respond to clients with compassion and empathy in stressful and emotional situations.
Salary, Schedule, and Benefits Include (but are not limited to)
- The salary range for this position is $22 to $24 hourly, commensurate with experience
- The schedule is Sunday to Wednesday overnights, 11p to 7a, and includes a holiday shift rotation.
- The initial training schedule may differ.
- Paid PTO and holidays
- Medical, dental, vision, and life insurance
- 401K
- Uniform allowance
- Trupanion Pet Insurance with company paid premiums for two team member's pets.
- Full-time Veterinary Social Worker on site for employees and clients and a Company Sponsored EAP
Required Qualifications
- More than one year experience in the veterinary hospital as a technician, liaison, or CCA
- This position may be open to the right person who expresses a genuine desire and is eager to learn
- Sufficient computer experience (Word, Excel) and the ability to learn various veterinary software programs
- Ample experience and knowledge of various equipment, including fax and copy machines, credit card and check terminals, and postage meters
- Basic math skills to determine proper deposits and process payments
- Ability to balance and prioritize multiple tasks appropriately
- Confidence in themselves, in their abilities, and in their team
- Excellent clear communication skills
- Must be professional, pleasant, and engaged
- Must be attentive and demonstrate a high level of respect to referring veterinarians, clients, and co-workers
Our Core Values
We are CCVS. This is what we believe in.
- Get it Done ... Right
- Be Respectful
- Demonstrate Compassion
- Go the Extra Mile
- EMBRACE THE MADNESS
About Cape Cod Veterinary Specialists
Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay and Dennis, MA. With more than 20 specialists across nine specialties, our highly skilled and compassionate team works to ensure pets receive quality, gold-standard medical care. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community. We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach.
Imagine being part of a team that not only values your growth as a professional but also supports it. At CCVS, investing in our employees' development is vital to achieving optimal patient care.
So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community.
Additional Information
It is required that all applicants who are being considered for employment pass a drug test before beginning work as part of the commitment to maintaining a safe and drug-free environment.
Source : Cape Cod Veterinary Specialists