Client Account Specialist - Vaco, LLC
Brandon, FL 33510
About the Job
100% Remote!
Description:
The ideal candidate for this role will act as a liaison between the Billing Attorneys, assistants, and clients to resolve client non-payment issues and improve collection realization. Additionally, this individual will collaborate with the Client Accounts Coordinators, Manager, and Financial Applications Trainer to assist with staff training.
Key Duties:
- Communicate with attorneys, assistants, and clients regarding account matters
- Promptly address and resolve collection inquiries and requests
- Manage accounts for leadership attorneys and those with significant billing volumes
- Monitor aged invoices, credit balances, and unbilled time; drive resolution
- Conduct client outreach via email, phone, and mail to resolve non-payment issues
- Field daily accounts receivable queries from attorneys, staff, and administrators
- Assist in training new hires on accounts receivable processes and systems
- Report to leadership on delinquent accounts and at-risk receivables
- Participate in process improvement initiatives
Requirements:
- 5-7 years in accounts receivable/collections
- Self-motivated with strong professionalism
- Proven ability to collaborate effectively with colleagues and managers
- Excellent organizational, problem-solving, and time management capabilities
- Outstanding written and verbal communication skills
- Strong interpersonal skills and sound judgment
- Proficient with computers and accounting software/principles
- Advanced MS Office skills
Education:
- Bachelor's degree preferred; relevant experience may substitute
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.