Client Account Project Manager at Custom Learning Designs, Inc

Do words like review cycles, MLR, Veeva Vault, PDUFA date, and NDA make you feel at home? If they do and you thrive on building relationships with clients through your day-to-day project management expertise, we welcome your application for the role of Client Account Project Manager.   

Apply your talents and help us deliver a variety of training solutions that span a range of innovative and high technology deliverables from gamification to storytelling to infographics and more.  If you are looking for a place where the best of learning, creativity, and technology combine in a flexible work environment, CLD is the place for you.  This is a fully remote position.

A typical day may include the following

• Serve as the primary point of contact for external client contacts as well as internal multi-functional teams
• Set and manage client expectations through outstanding communication regarding project scope, schedule and direction
• Facilitate kick-off meetings with the client, and participate in occasional sales presentations, representing CLD’s project management capabilities
• Manage internal communications across departments while accounting for work processes associated with various deliverables, including print modules, workshops and e-learning deliverables
• Facilitate, coordinate and track day-to-day activities and resources required to deliver our products efficiently, on time and within the proper quality

What we need from you

• BA or equivalent experience managing and designing blended learning solutions
• 3-4 years of project management experience within a digital agency
• 2-3 years experience in the Life Science industry 
• Demonstrated ability to manage complex projects within budget and scope, as well as to assess and manage client expectations
• Perform regular risk assessments and mitigate risks that may arise
• Exceptional interpersonal, communication and organizational skills
• Understand medical/scientific terminology to the extent that it instills credibility with the client that their needs are being effectively addressed
• Willingness to travel occasionally