Client Account Manager - Entry Level - Swift Management Group

SMG is looking for entry level professionals in the greater Charlotte area, to join our team. This customer facing role will aid in the management of our sales and marketing division by overseeing events, meeting directly with consumers to identify their needs, and deliver what services are needed.

The ideal candidate will have prior experience in the customer service field, have great multitasking ability, and excellent follow-up skills. Our goal as a company is to provide services that will create trust in our brand for many years to come.

Requirements:

• 6 months to a year of face-to-face customer service experience
• Trustworthy and professional with a moral compass
• Proven organizational skills and demonstrable attention to detail
• Ability to implement new ideas and deliver solutions quickly
• Coachable, positive attitude, and a student mentality

Responsibilities:

• Client support and networking – Acquire and maintain a network of peers and executives, alike. Communicate directly with customers to identify and understand market needs.
• Drive revenue and meet sales quotas - Demonstrate the functions and uses of products or services to secure and close new accounts.
• Provide client satisfaction through transparency - Uphold company and brand standards. Respond to and actively fix issues that arise throughout the sales cycle and service contract.
• Account management - Stay in contact with existing and previous customers; provide appropriate enhancements, upgrades, and follow up on all referrals.
• Reporting – Maintain daily reports of activities, orders, sales, and team/territory standing.

People who have experience in the following areas tend to do well in this position: customer service, clients, consulting, communication, teamwork, leadership, entrepreneurship, entry level management, restaurant, sports, student, internship, marketing, account management, client relations, entry level, trainee, products, brand management, outreach, liaison, athlete, field, campaign, CSM, CSR, training.

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