Client Account Coordinator - WilmerHale

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

What You Will Be Doing

Assist with maintaining integrity of client and matter financial data. Review and set up approved non-standard pricing arrangements. Assist with review of New Business Intake forms with standard pricing. Maintain timekeeper information and provide departmental administrative support.

About This Role

• Maintain Elite 3E Client and Matter Maintenance Records, including but not limited to: coding, set-up and notes related to pricing arrangements; address changes; currency changes; attorney responsibility changes; non-pricing notes. Close/reopen matters upon request, escalating clients or matters with expired non-standard pricing to Client Account Analyst for review.
• Review and complete Elite 3E set-ups of confirmed pricing arrangements as confirmed as part of the firm’s annual Rate Increase Notification/Negotiation process.
• Monitor New Business Intake system. Process forms and complete set-up for all standard pricing arrangements. Complete set-up, as instructed by the Client Account Analyst or as approved by the Finance Committee, of all non-standard pricing arrangements.
• Review QuickLaunch engagement letters for pricing set-up as part of the New Business Intake process, escalating non-standard arrangements for review as necessary. Review on a regular schedule status of deferrals, start-up services, and program “graduation”.
• Review Outside Counsel Guidelines Finance Summary and make required edits to client and matter maintenance records in Elite 3E as directed to ensure adherence to Outside Counsel Guidelines (OCGs) and any negotiated rate agreements.
• Submit timekeepers for approval in client e-billing systems both as part of the Annual Rate Process as well as on an ad hoc basis.
• Monitors Client-Matter Setups mailbox and departmental hotline to ensure requests are handled on a timely basis.
• Assists the Client Account Specialists with processing proformas, write-offs, prepares and edits invoices, and generates reminder statements for assigned clients and billing attorneys using Elite 3E.
• Pull cost receipts for clients that require the cost backup to accompany the invoice.
• Provide administrative and organizational support to department as necessary.
• Contributes to the Firm's ServiceMatters initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

Your Qualifications/What You Will Bring

• Strong organizational skills and ability to multitask.
• Strong communication skills oral and written.
• Demonstrated ability to effectively use PC-based and on-line technology, spreadsheet, database, and presentation software.
• Excellent interpersonal skills, as necessary to work effectively with people at all levels both internally and externally.

Education:

• High school diploma required. BA/BS preferred.

Experience:

• Minimum two years’ office experience required; professional services or legal industry preferred. Relevant education may be considered in lieu of experience.

For additional information about our benefits, please clickhere.

This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.

WilmerHale is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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