Clerk-Arbitration - Apex Systems

Job#: 2029912

Job Description:

Apex Systems is hiring for a Clerk to work with our client in Davie, FL. This position is fully onsite. Job details are below. If you are interested, please apply and send over an updated copy of your resume to Kayla at [email protected]

Job Title: Clerk
Rate: $19.42/HR
Location: Davie, FL
FULLY ONSITE ROLE
Contract Duration: 12 months with the potential to extend or convert to full time employment with the client
General Responsibilities:

• The Client Service Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
• Maintaining relationships with existing customers includes problem solving by the Client Service Representative, by consulting with dealers and educating them about Manheim and ancillary partners.
• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
• May work across other departments to train on resolving different client issues.
• The Client Service Representative will provide responsive, timely telephone, chat and email support.
• The Client Service Representative shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
• The Client Service Representative will also oversee/monitor the resolution to all problems, regardless of delegation to other department.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.