Clerical Office Assistant - Inogen

Job Summary:

Inogen is on a mission to improve the quality of life and increase freedom and independence for oxygen therapy users. As a pioneering leader in the respiratory care industry, we are looking for a dedicated Clerical Office Assistant to join our team in supporting our Patient Services Team at our Plano office. This role is pivotal in ensuring efficient operations through the management of both physical and electronic mail and providing clerical support to enhance our service delivery.

Responsibilities:

• Manage the reception, sorting, and distribution of incoming physical mail and parcels to the appropriate departments or individuals.
• Handle the organization and processing of electronic mail, ensuring timely and accurate distribution and response.
• Provide clerical support to Inogen’s Patient Services organization, including document preparation, data entry, and filing.
• Maintain confidentiality and security of all correspondence and data.
• Assist in the tracking and reporting of mail and email volumes, issues, and performance metrics.
• Support customer service efforts by addressing and resolving basic inquiries or routing them to the appropriate team member.
• Coordinate logistics as needed for onsite meetings with Patient Services Leadership (reserving conference rooms, ordering food and supplies, etc.).
• Serve as liaison for Patient Services with facilities Team at Plano site.
• Contribute to team effort by accomplishing related tasks as needed, ensuring smooth and efficient operations within Patient Services.

Knowledge, Skills, and Abilities:

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Team-oriented mindset with a proactive approach to problem-solving.

Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years of experience in customer service, clerical roles, medical billing or operations, required.
• Proficiency in MS Office Suite and email management. Experience with Salesforce preferred.