Cleared Service Desk Specialist - Zachary Piper LLC

Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.

Responsibilities for Secret Service Desk Analyst:

·       Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).

·       Perform in person customer service and phone support service to the end-user community.

·        Handle efficiently, high volume ticket queue by supporting 50 – 100 tickets daily, using ticking system.

·        Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.

·       Support focus teams or specialized projects to promote rapid improvement turnaround.

Qualifications for the Service Desk:

·      High School diploma and relevant technical experience or skills in Information Technology revolving around hardware support

·      3 + years of experience in IT helpdesk or PC hardware and similar device support

·      Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets 

·      Experience using ticketing software to quickly administrate support

·      Must possess a CompTIA Sec + prior to starting on the program 

·      *Must currently hold an active Secret Security Clearance*

Compensation for Secret Service Desk Analyst:

·       $50,000 – $65,000 *Depending on Experience.

·       Cigna Medical, dental, vision, 6 Holiday, 401k, 1-week PTO

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