Claims Technician - Sedgwick Claims Management Services, Inc.

You'll be the first point of contact for our clients and their customers, supporting them with queries, so you'll need great communication and listening skills, with the ability to deliver information clearly and record it accurately.

With the benefit of training and colleague support, you'll deliver an exceptional customer experience managing subsidence claims for the customers you help. Most importantly, you`ll be able to put yourself in our customers’ shoes, see the full picture and make decisions based on the facts, treating all claims on their individual merits.

This is a great opportunity for those looking for career advancement dealing with interesting claims - recommending payments, producing client reports & letters, and working with contractors and other external suppliers to achieve the most efficient outcome.

Although part of a team, the role will require you to work independently, so the ability to use your own initiative to drive claims forward is imperative. Whilst the role is available for home working many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have/will be:

• Committed to gaining the relevant knowledge and obtaining the Chartered Institute of Loss Adjusters` Cert CILA qualification
• Previous experience within a customer service office environment
• Organised, diligent and able to run tasks through to completion
• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
• Excellent communication and negotiation skills
• Experience of a computer-based data/claims handling system
• Ability to deal with demanding customers in a sympathetic but firm manner over the telephone
• Able to cope with a fast-changing working environment
• A desire to embrace innovative working practices
• Ideally educated to `A` level/ degree standard.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications
• Flexible working for most vacancies
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• Holiday allowance of 25 days plus bank holidays
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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