Claims Technician - Commercial Major Loss, Southwest - Sedgwick Claims Management Services, Inc.

The Role:

Our highly successful Commercial team in Cardiff have a rare opportunity for a talented Adjusting Executive to join us.  This technical support role provides colleagues with the opportunity to work in partnership with our Commercial Adjusters who manage a caseload of commercial claims of varying value and complexity, providing a superb platform to develop your technical skills whilst delivering service and handling at the very highest level.

The role will primarily involve working on Adjuster led complex and larger losses in excess of £100,000. and may also require the successful candidate to manage a caseload of desktop losses on selected commercial accounts.

This is a fantastic opportunity for those motivated by the variety of claims work as well as the opportunity to progress their career in the Commercial Loss Adjusting environment and contribute to the network of professionals we work within.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have/will be:

• Cert CILA/Cert CII qualification required and, within the first year it’s expected you will qualify as, or make significant progress towards, Dip CILA or equivalent

• The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim

• Have first class communication skills, both written and verbal

• Competent IT skills, and the capability to maintain the electronic and paper files to a high auditable standard including preparation of Claim and Adjustment documentation as required

• An enthusiasm to liaise with other internal product lines/departments as required

• Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate

• Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy

• Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed

• Accurate daily time recording delivering a high proportion of chargeable hours demonstrating technical competence.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.