Claims Technician - Cardiff - Sedgwick Claims Management Services, Inc.

The Role:

We now have opportunities for talented Claims Technician (Adjusting Executive) to join our highly successful Cardiff Domestic Major Loss Team.

The adjusters in the team utilise their renowned expertise on domestic claims of significant value and complexity. The Claims Technician (Adjusting Executive) role is a technical assistant role, designed to support their work throughout the handling of these claims. We require an additional Adjusting Executive to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.

It`s an exciting and rewarding role with scope within a motivated and friendly team, coupled with the opportunity to progress into the claims arena for the right person.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have the following skills:

• The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim

• Cert CILA/Cert CII qualified would be an advantage or a willingness to complete in the first year.

• Have first class communication skills, both written and verbal

• Competent IT skills, and the capability to maintain electronic files to a high auditable standard including preparation of Claim and Adjustment documentation as required.

• A willingness to liaise with other internal product lines/departments as required.

• Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate

• Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times and have a pro-active claims handling philosophy.

• Provide assistance on site on occasion. Claims are largely based in the South Wales and Bristol area so residency in these areas would be beneficial.

• Accurate daily time recording delivering a high proportion of chargeable hours demonstrating technical competence

This is a great opportunity for those who are motivated by the variety of claims work as well as the opportunity to partner our Domestic Major Loss Adjusters and contribute to the network of professionals we work within.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.