Claims Support Technician - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Claims Support Technician

The Role:

• Are you passionate about delivering excellent customer service and want a new challenge?

• Do you have great attention to detail?

• Would you enjoy being part of a busy, supportive team which can provide great long-term career opportunities?

• Is flexible work/life balance important to you?

• If you’ve answered yes, then a role in our International Hub could be the opportunity you have been waiting for!

An excellent opportunity has arisen in our commercial property team. We are seeking an individual, who has experience in diarising activities, collating information and accurate record keeping and ideally but not essential, experience within a customer service environment.

The role will involve working within a well-established team, dealing with commercial property claims, and assisting in recording and updating records of claims, keeping our customers updated on the progress of their claim and settling small value claims. We’ll provide you with the training and tools that you need to help develop your skills and knowledge.

We’re looking for an individual who is able to demonstrate excellent communication and listening skills, combined with the ability to impart information and maintain accurate data. Proven skills in developing and maintaining close working relationships, both internally and externally is essential.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have:

• Good level of education – at least to GCSE level or equivalent

• Previous claims experience an advantage

• Good negotiation skills

• Excellent communication skills both written and verbal with Customers, Clients and Colleagues

• The ability to prioritise your workload effectively

• The ability to work on your own initiative and take ownership of your own caseload of claims at the same time as working together as a team

• The ability to develop and maintain a close working relationship with our customers, to promote customer satisfaction during all stages of the claim

• Ability to demonstrate understanding and empathy throughout

• Excellent IT skills

• Existing or intention to become Cert / Dip CII qualified

As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills.

What will you get for this role?

• Competitive salary depending on skills, experience, and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

#LI-HYBRID

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.