Claims Support Specialist II - Erie Insurance

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Under minimal supervision, performs claims/zone support activities.

• This is an in office position

Duties and Responsibilities

Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel.

Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.

Provides customer service support during weather events including CAT loss reports and other CAT support duties

Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation. Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis. Assist with follow up calls and other claim file support as needed.

Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services. Assists personnel with various activities including accessing and verifying policyholder information. Sets follow ups as appropriate for completion of support activities.

Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquiries with customer service as a priority. Enters new loss report information and updates claim documentation.

Duties and Responsibilities (cont'd if applicable)

Greets, screens and directs visitors to appropriate personnel

Handles claims related financial transactions including transfers, recoveries, and recodes for claims files as needed.

Assists with special projects as required.

Mentors and trains less experienced staff as needed.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Self-Development

Collaborates

Cultivates Innovation

Instills Trust

Decision Quality

Values Diversity

Nimble Learning

Customer Focus

Optimizes Work Processes

Ensures Accountability

Detail Orientation

Information Management Skills

Job-Specific Knowledge

Qualifications

Minimum Required Education Equivalents

Associate's degree in business or related field; or

High School Diploma or GED and two years customer service in a professional setting, administrative, claims support or office experience, required.

Demonstrated ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred. Completion of LOMASelect tests required. Passing score on LOMA Select tests required. Working knowledge of word processing and spreadsheet software required. Experience in the insurance industry preferred. Completion or active pursuit of insurance education, such as the Program in General Insurance (INS 21, 22, 23) or INTRO courses, preferred. Valid driver's license preferred.

Physical Requirements

Lifting 0-20 lbs; Frequent (50-80%)

Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Rarely

Pushing/Pulling; Frequent (50-80%)

Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely

Nearest Major Market: Lexington