Claims Specialist (Commercial Lines) - John M. Glover Insurance Agency

JMG Insurance Corp has been servicing the insurance needs of the Fairfield County area since 1916! Since then, we have continued to grow and expand the North-East. The agency was built on the principles of providing superior customer service and quality insurance solutions for our clients, and we work hard to uphold these values today.

Our team strives to make the insurance process as simple as possible for our clients. As one of our clients, we will be there for you when you need us most. If an emergency occurs and you need to speak with one of our agents, you will be able to reach them at anytime. We thrive on the trust that our clients place in us, and we hope to build long-lasting professional relationships with each one.

As an independent agent, JMG Insurance Corp works closely with numerous insurance companies that have proven their reliability, stability, and performance over the years. Through our partnerships with these carriers, we are dedicated to getting you the best insurance products and services available today to protect you, your family, and your business.

To help ensure continuing customer satisfaction with JMG service by assisting with claims from the beginning to the end, as well as assisting Producers, Marketing Team, and Account Managers where needed.

1. Take loss information from customers and report claims to the carriers.
2. Follow up on claim handling by insurance companies, maximizing availability of carrier resources to customer and ensuring customers’ claims receive priority attention.
3. Monitors carriers to ensure they meet all commitments to clients.
4. Investigates and resolves claim payments problems.
5. Reviews with, guides or counsels producers on claims, claim problems and issues for all designated lines of business.
6. Maintains favorable working relationships with insurers and their representatives
7. Coordinate and work closely with other Claims Specialists in team environment
8. Provides/assists in special projects at the request of manager
9. Afterhours Call Line participation

1. High School Graduate or equivalent,
2. Agent/ Broker Claims experience is required
3. Prior property & casualty claims experience preferred
4. Familiarity with Applied Systems EPIC preferred
5. Property & Casualty Adjuster’s or Adjuster/Producer’s License preferred

6. Courteous and professional telephone manner and appearance

7. Ability to perform multiple tasks simultaneously

8. Pleasant and friendly personality, focused on customer needs

9. Organized, conscientious, persistent, patient, detail oriented

10. Relates well to and works easily with diverse range of people

11. Ability to remain calm under pressure

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