Claims Shared Services Support II at Zurich

Zurich is currently looking for a Claims Shared Services Support II to work out of the Schaumburg, IL, Overland Park, KS, or Addison, TX office. In this role you will provide a wide variety of administrative tasks for our market facing and shared services team members across the Claims organization.  You will be expected to effectively collaborate with colleagues to efficiently deliver high quality and timely administrative support for assigned tasks, as well as offer process improvement opportunities. At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 

In this role you will be responsible for:

• Respond to internal customer inquiries quickly, accurately and in a professional manner
• Complete assigned work within established standards for timeliness and quality
• Offer first level problem resolution to colleagues and escalate inquiries appropriately
• Research complex claim and policy coding issues; document retrieval
• Apply knowledge of administrative best practices and workflow procedures to assigned tasks
• Identify and independently resolve problems by referring to procedural documentation and reference materials
• Offer process improvement ideas
• Handle further administrative projects as assigned

Basic Qualifications:

• High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area
•   OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

• Strong Microsoft Office
• Strong customer service skills
• Strong interpersonal skills

 
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg, AM - Addison, AM - Overland Park
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-MM1