Claims Manager - The Jacobson Group

Job Description:
A third-party administrator (TPA) is looking for a Claims Manager to join their team. The ideal candidate will have comprehensive knowledge and hands-on experience in managing commercial auto, bodily injury and litigated claims. This Claims Manager will play a crucial role in overseeing the claims process by ensuring timely and accurate resolution and maintaining excellent customer service standards. This is an onsite role located in Texas.

Job Responsibilities:

• Assist in building and managing a team of claims adjusters by providing guidance, training and performance evaluations.
• Oversee the end-to-end claims process, including intake, investigation, evaluation, negotiation and settlement of commercial auto, bodily injury and litigated claims.
• Maintain up-to-date knowledge of industry regulations, legal precedents and emerging trends to inform decision-making and drive continuous improvement.
• Act as a primary point of contact for clients, addressing inquiries, resolving issues and fostering positive relationships.
• Proactively manage service level agreement (SLA) compliance.
• Report to the chief operating officer on claim metrics, SLA compliance and claim quality.
• Facilitate back-office support for required client and financial reporting.
• Participate in marketing calls and visits with clients, as needed.

• 3+ years of experience in commercial auto claims management
• Proven track record of success in handling bodily injury and litigated claims
• Prior experience in a supervisory or managerial role within a TPA or insurance company
• Strong knowledge of insurance principles, regulations and best practices within the commercial auto insurance sector
• Excellent leadership skills
• Ability to motivate and mentor a diverse team
• Exceptional communication, negotiation and problem-solving skills
• Proficiency in relevant software applications, including claims management systems and Microsoft Office suite
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail and accuracy

Benefits:

• Full benefits
• Competitive compensation package

Contact:
Tameka Roberts
312-884-0443
troberts@jacobsononline.com