Claims Manager - Slide

Slide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry!

To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins!), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you?!

What you will be doing:

• Manage daily activities of a team of Claims Examiners to include coaching, development, and goal setting/management.
• Ensure superior customer service is delivered with each insured, as well as external business partners, throughout the process of handling and/or disposition of claims.
• Evaluate claims and rectify policy coverage issues in excess of Examiner authority.
• Conduct Open and Closed File Reviews to evaluate and document overall operational value.
• Develop and analyze statistical reports.
• Delegate settlement authority and utilize delegated authority effectively.
• Facilitate the settling of complex claims and process related paperwork.
• Provide leadership to team members and regularly conduct effective and timely structured Performance Feedback sessions.
• Assist in conducting team member interviews and make staffing recommendations.
• Ensure legal compliance, adherence to claims processes, and timely payments.
• Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes.
• Perform other duties, as assigned.

What you have:

Education, Experience, and Licensing:

• Bachelor's degree or High School diploma and equivalent relevant work experience required.
• 5+ years of experience in Personal Property Claims dealing with a wide variety of property claims required.
• 2+ years of leadership experience including setting of goals and managing performance.
• 2+ years of experience working directly for an insurance carrier.
• 3+ years' experience with Florida insurance laws and Florida good faith claims handling required.
• Industry designations or certifications a plus.

Qualifications/Skills and Competencies:

• Must have a thorough understanding of insurance-related legal procedures, regulations, and claims processing.
• Strong vendor management and negotiation skills.
• Comprehensive knowledge of property claims practices and legal terminology.
• Demonstrated leadership and managerial skills.
• Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
• Excellent interpersonal skills with a focus on excellent customer service.
• Strong planning and organizational skills.
• Exceptional time management skills; ability to prioritize tasks and allocate resources efficiently.
• Data-driven, analytical approach necessary.
• Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.
• Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
• Xactimate proficiency a plus.
• Desire to live Slide's Core Values.

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!

Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle...Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month... funded by Slide!

2023 AND 2024 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 TOP WORKPLACE - Tampa Bay Times and USA Today