Claims Manager - AssuredPartners

Our Lancaster office is hiring for a Claims Manager. Are the Subject Matter Expert with everthing concerning claims? If So, then this is the perfect job for you. Your will handle property and casualty claims for large and mid-market commercial clients. You will monitor and review new claims and establish a plan of action to achieve a favorable results, and reviews claims status and reserves and provides updates to clients and internal staff. Advocates, consults and provides coverage advice to clients as appropriate.

The Ideal Candidate

• You possess both strong analytical skills and strong customer service skills; together, you can see the whole picture
• A people person, you have great interpersonal skills and can get through disagreements or frustrated customers easily and to a win-win situation
• You are a true professional who leads by example and is an excellent team player

If this sounds like you, we invite you to keep reading and apply!

• Independently and pro-actively manages claims for assigned accounts including complex and challenging issues.
• Works closely with clients, account executives, producers, managers and insurance carriers.
• Investigates coverage questions and problems.
• Identifies and resolves problems in a timely fashion following established guidelines.
• Operates independently and can service demanding clients who expect prompt attention.
• Actively researches and obtains claims data from carriers
• Advocates for the best possible claim outcome for clients.
• Attends and facilitates client meetings and claim reviews.
• Other duties as assigned.
• Travel is expected to be 25% in this role.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

• 5+ years of related claims experience and/or training, or equivalent combination of education and experience.
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
• Has a detailed understanding of claim coverages, processing, policy construction and the insurance industry in general
• Valid Adjuster or Property and Casualty Agent license preferred
• Professional designations preferred

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.   

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!