Claims Follow Up Representative - US Imaging

Claims is seeking an individual to join the team to support the functions of a busy claims department. If you are a detail oriented, responsible individual looking for a new career opportunity, apply for consideration

Responsibilities include, but not limited to:

·                       Reviewing assigned dashboard to determine the day’s workload.

·                       Promptly making outbound calls to providers to confirm patients completed scans.

·                       Completing 60+ appointment follow up confirmation calls to providers daily.

·                       Following communication scripts, procedures, guidelines, and policies.

·                      Accurately collecting data provided while actively listening and staying on task.

·                      Recording details of the calls, notating referrals accordingly.

·                      Making Claims Management aware of non-compliant providers.

·                     Collaborating and effectively communicating with internal or external parties.

·                    Communicating with providers balancing scripted conversations with natural rapport.

·                    Answering provider questions using scripted and non-scripted responses.

·                   Reviewing and handling assigned tasks/tickets prudently and in a timely manner.

·                   Contacting providers/billers to obtain additional information regarding appointments.

·                   Escalating any problems that may arise to management.

·               Tasking Claims Management with issues pertaining to appointments requiring review.

·                 Maintaining productivity goals and quality standards set forth by management.

·                Meeting client performance guarantees staying within the agreed upon turnaround time.

·                Providing exceptional customer service.

·              Working closely with the other teams in the department to resolve claims related issues.

·              Serving as a backup to the other Follow Up Representatives, if/when needed.

·               Handling confidential information in accordance with HIPAA requirements.

·               Miscellaneous duties as assigned by management. 

Preferred Skills

·       High level of accuracy and attention to detail.

•              Customer focused and adaptability to different personality types.

•         Ability to be punctual and prompt.

·       Strong interpersonal verbal communication skills.

•         Proficiency using computers while actively listening.   

             Ability to work independently and in a team setting.

·                           Must be adaptive to business needs.

·                           Team player with a positive attitude.

·       Time management and data entry skills.

·       General knowledge of office equipment (fax, copier, postage machine).

 Hours Monday - Friday 9:00am to 5:30pm ON SITE POSITION

Compensation is a salary commensurate with experience plus performance incentives and benefits package. Marwood offers a competitive wage, a collaborative work environment and an opportunity to participate in a full benefit package, including, Medical, Dental, Vision, Life, AD&D, Voluntary Life and LTD, Spouse and Dependent Life, 401k Retirement plan with company match, FSA/DCFSA. We offer paid days off, and paid holidays. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.