Claims Clerk - U-Haul

The successful candidate should have a good working knowledge of Microsoft Office and Outlook E-mail system.  Along with logic and reasoning skills as well as good customer service skills.  The candidate should have attention to detail as well as above average verbal and written communication skills.  Must also have the ability to remain calm and diffuse difficult callers.  A positive attitude is always a plus.

Responsibilities will include:

• Completing activities that are auto populated in our claim system based on the claim type that was reported.

• Indexing our claim system to confirm no duplicate or prior claims.

• Order police reports from various jurisdictions for claims.

• Sending acknowledgement letters to customers and claimants.

• Calling our client about damaged equipment and obtaining photos of damaged equipment.

• Sending letters both regular and certified mail as directed by adjusters or supervisors.

• Researching new mail or e-mails in our claim system to see if claim has been previously reported.

• Research mail received with with “no attention to” or “department name” to determine if Claims involvement is necessary.

• Answering telephone calls for both inter office and outside callers.

• Upload new mail and e-mails into the claims file electronically.

• Assist co-workers, adjusters and other departments as needed.

• Issuing checks to vendors.

• Creating vendor codes for new vendors in our claim system.

• Provide additional support and research for special projects as requested by management.

Here are just some of the programs U-Haul/Repwest has available:

• Full Medical coverage

• New indoor fitness gym

• Onsite medical clinic for you and your family

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Prescription plans

• Dental & Vision Plans

• Business and travel insurance

• YouMatter Employee Assistance Program

• Paid holidays, vacation, and sick days 

• Employee Stock Ownership Plan (ESOP)

• 401(k) Savings Plan

• Life insurance

• Critical Illness/Group Accident

• 24-hour physician available for kids

• Subsidized gym/ membership

• MetLaw Legal program

• MetLife auto and home insurance

• Discounts on cell phone plans, hotels, and more

• LifeLock identity Theft

• Tuition reimbursement program

• Free online courses for personal and professional development at U-Haul University

• Savvy consumer wellness programs- from health care tips to financial wellness

• U-Haul federal credit union

• Wellness Program