Claims Assistant - Remote - Crum & Forster

Crum & Forster (C&F)  with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

What you will do for C&F:

• Sort and log all incoming and inter-company Claims Department receivables on a daily basis
• Maintain the A&H Claims mailbox, including logging all referrals into the Image Right System and Access database
• Manage routine claim status inquiries from any partners in a courteous and timely manner
• Perform Program Claim referral analysis to identify gaps in requirements and outreach to partners as appropriate
• Organize Program File receivables to include support identification and categorization
• Support the preparation, analysis and communication of MBU and SBU claims reporting
• Be a claim liaison within various ongoing internal and oversight audits
• Use appropriate desk management skills to manage workflow
• Anticipate and identify problems, to recommend ways to improve team efficiency and overall customer satisfaction
• Keep management informed verbally and in writing of activities and problems within assigned areas of responsibility and refers matters beyond limits of authority to manager for direction
• Performs other related duties as required or requested

What you will bring to C&F:

• Ability to communicate effectively through both written and verbal means to ensure all transactions are completely accurate
• Ability to pay careful attention to detail to ensure accuracy of all work
• Demonstrate a genuine interest in the success of the company
• Establish effective organization and prioritization skills to maximize productivity
• Associates Degree or equivalent experience
• Some administrative assistance experience preferred
• A&H insurance experience preferred
• Customer service experience preferred
• Strong PC skills including Excel and Word
• Access database experience preferred

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing.

A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path.

A dynamic, ambitious, fun and exciting work environment

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $25,700.00 to a maximum of $58,300.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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