Claims Assistant - Customer Success at The Planet Group

We are looking for a Claims Assistant to support day-to-day activities within the claims team. Manage the claims mailbox, answer claimant queries, provide timely follow-ups, receive and file claims. Incorporate all aspects of claims handling by recording, tracking, and processing member, client, and vendor invoices for the services we provide.

Responsibilities:

• Conduct claimant communication professionally with compassion while sharing claim specific information.
• Read and interpret insurance policy documentation required and follow procedures and guidelines to manage claimant relations.
• Maintain timely communication and collaborate with the claims team.
• Inbound/outbound phone calls to claimants while acting in the best interests of our company.
• Participate in claims related administrative tasks.

Qualifications:

• Strong email, written, and verbal communication skills.
• Ability to manage multiple tasks simultaneously.
• Experience using Microsoft Office (Excel, Access, PowerPoint, Word)

Preferred Qualifications:

• Customer service experience
• Teamwork and relationship building skills

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