Claims Administrator - ADESA Assurance - Carvana

Claims Administrator - ADESA Assurance

 ADESA HQ - Indianapolis

About Us

ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more.

We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

We are seeking a dynamic and results-driven Claims Administrator to join the Corporate ADESA Assurance team. Reporting to the Centralized Operations Team Lead, your primary focus will be supporting and facilitating the claims process through intense follow-up and review processes. Operational and product expertise will be critical in risk mitigation, ensuring customer satisfaction, and maximizing buyer confidence within the ADESA wholesale automotive marketplace.

Responsibilities

• Daily review, processing, and intense follow-up on product claims, which includes:
• Gathering all relevant information necessary to facilitate the claim, while providing customer education and guidance of the outlined claims process as necessary
• Conducting proper follow-up on all outstanding tasks, including claims evaluation and customer service, in accordance with quality and production standards
• Possess intimate knowledge of product terms/conditions, and arbitration policies; advise internal and external customers of guidelines as necessary
• Monitor claims to ensure proper follow-through and communication; focus on time-in-phase to ensure claims are closed in a timely and accurate fashion
• Ensuring internal & external customers receive prompt, efficient, and courteous attention to all transactions & interactions
• Utilizing conflict resolution strategies to ensure sound issue resolutions
• Ensure risk is mitigated by conducting detailed research, reviews, and investigations in accordance with product procedures and guidelines
• Display and apply a thorough knowledge and understanding of the auto industry
• Ensure that company policies and procedures are followed at all times
• Perform other duties as assigned by management

Qualifications, Skills, and Attributes

• Previous experience in customer service is required (1-2 years experience in claims management preferred).
• High School diploma or equivalent required; Bachelor's degree preferred
• Excellent written and verbal communication skills required
• Superior organizational, time-management, follow-up, and customer service skills required
• Experience and strong working knowledge of Google Suite products
• Experience with wholesale auction operations, including titles, arbitration, lot operations, and other auction activities is preferred
• Proven track record of applying critical thinking, problem-solving skills, and sound judgment to resolve issues and concerns
• Must exhibit strong team-player attributes with the ability to multitask and prioritize

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• Must be able to read, write, speak and understand English.

Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.