Job Number

Join Forbes’ 2024 Best Employer for Diversity! 

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which meansyou’llwork in-office two days that are selected by local leadership and choose where you want to work the other three days, whetherthat’sat home or in the office, for a period of 12 months. After that period, the daysyou’llbe expected to report to an office for important meetings, training, and collaborationwill vary based on business need. Inthis hybrid work environment,you’llbe supported by your leaders and tenured colleaguesto develop relationships,establishconnections, and share practices that are important to your development.If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

• Three years of relevant work experience OR 
• Bachelor’s degree OR 
• Two years relevant work experience and an associate degree 

Schedule: During Training: Monday – Friday, 8:30 am – 5:30 pm. At week four, hours shift to 8:00 am – 5:00 pm. After Onboarding: Monday – Friday, 9:00 am – 6:00 pm.

Location:  Lancaster, PA 

Compensation

• Once you complete training and pass any necessary testing requirements, your salary can be between $51,000 - $54,500/year (commensurate to experience), however, during training, you’ll be paid hourly based on your annual salary.
• Gainshare bonus up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. 

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Job

Primary Location

Schedule

Employee Status