City Operations Manager - Rinse, Inc.

ABOUT RINSE

Rinse (www.rinse.com) is building the first and largest national, and eventually global, brand in clothing care.  We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality and logistics, all supported by a strong technology backbone.  We have created a differentiated service our customers love and a profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it.  We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, and New York. We're launching our service in New Jersey and Seattle!  This is a very exciting time to join and help build something from the ground up, while learning from a seasoned, passionate, and high-caliber team.  We are looking for motivated and hungry leaders and can’t wait to hear from you.

ABOUT THE ROLE

The City Operations Manager is accountable for the success of our operations in Boston.  You will oversee the market’s Delivery and Cleaning Operations, and make sure that the team is consistently driving towards operational excellence, providing an amazing customer experience, and is always ready to navigate the complexity and challenges that come with rapid growth. 

IN THIS ROLE, YOU WILL…

• Ensure operational excellence and efficiency as we scale Rinse Boston - You will be responsible for our operations in Boston. This includes building and managing your team, developing strong relationships with all local partners, working closely with our Central Operations team and other Corporate teams, and preparing your market to manage all of the moving pieces as we aggressively grow local market share.
• Manage a team of Valets and Operations Associates. You will manage our local operations team in Boston, including Valets (all W-2 employees). You will create a strong Valet community to ensure best-in-class Valet retention and work with the Valets to consistently provide the best customer experience possible. 
• Oversee our local Delivery and Cleaning Operations. You will be accountable for ensuring that orders are picked up and delivered to customers on-time all the time. You will also be the local point of contact for all Cleaning Partners (Dry Cleaners and Laundromats) and work closely with our Central Operations team to ensure we always have ample cleaning capacity and excellent cleaning quality.  
• Work with the broader team to ensure a world-class customer experience. You will work with our Central Operations team to ensure you have what you need to execute surgically within Delivery and Cleaning operations. You will work with the Customer Care team to support and help resolve active customer issues. You will work with the Growth team to ensure your team is prepared to smoothly navigate anticipated growth as we scale our presence in Boston.

AS THE IDEAL CANDIDATE, YOU…

• Thrive in a fast-paced, highly analytical, and operational environment. You’re comfortable using data to guide your decisions, but also know when to trust your instincts.
• Demonstrate a high bar for attention to detail and operational excellence.
• Lead by example. You are excited to wear multiple hats and are energized by "getting your hands dirty"and working side-by-side with your team while leading the charge. 
• Are comfortable working both independently and cross-functionally across multiple business functions. 
• Have strong interpersonal and relationship-building skills; are able to effectively communicate across a variety of audiences.
• Possess a self-starter mindset and are comfortable in a fast-paced role where taking initiative with limited direction is required.
• Have prior management or supervisory experience. Hourly work environment experience is a plus.
• Have strong familiarity and knowledge of Boston.

WHY WORK AT RINSE

• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, 401k plans, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others. 

This is an exciting opportunity for any motivated, hard-working, quick-learner to join our team and be given the chance to help grow Rinse Boston.

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