Cisco VOIP Engineer at Strategic Staffing Solutions
Albuquerque, NM 87101
About the Job
Job Title: Cisco VOIP Engineer
Location: Albuquerque, NM
Pay Rate: $60/HR on W2 Only – NO C2C
Setting: Onsite Required (Hybrid/Remote is NOT an Option)
Duration: 12+ months Longer Term and FTE Possible
Required Qualifications:
• Bachelor’s Degree in Information Technology, Computer Science, or related technology field.
• CCNA (Cisco Certified Network Associate) or other entry level voice/Telecom certifications.
• 1+ year of work experience in telecom infrastructure, information technology, and/or Cisco operations.
Desired Qualifications:
• 2+ years of experience in telecom infrastructure, information technology, or Cisco operations. Basics in Cisco Voice over Internet Protocol (VOIP) / Telephony such as Cisco Unified Communications (CUCM), Unity, Jabber, Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), etc. Basics in Session Initiation Protocol (SIP). Basic Information Technology Infrastructure Library (ITIL) Incident, Change, Configuration, Problem Management. Session Border Controller technology.
• Basic Telephony skills: Wide Area Network (WAN)/ Telco carrier products (Plain Old Telephone Services (POTS), Integrated Services Digital Network (ISDN), T1, Primary Rate Interface (PRI), DS3, Interactive Voice Response (IVR), Cat3/5e/6, SM/MM fiber optics, coax).
• Basics with switching: Virtual Local Area Network (VLAN), Voice VLAN, VLAN Trunking Protocol (VTP), Spanning Tree Protocol (STP), Power over Ethernet (PoE), Ether channel, Hot Standby Router Protocol (HSRP), Routing Protocols. Basic Information Technology Infrastructure Library (ITIL) Incident, Change, Configuration, Problem Management. Session Border Controller technology.
Responsibilities:
• Conducts analysis of IP Telephony/Network infrastructure needs and contributes to the design, integration, and installation of present and future technology, including communication with vendors regarding available products, enhancements, and services.
• Conducts test and evaluation of hardware/software to determine efficiency, reliability, and compatibility with existing systems.
• Monitors and maintains IP Telephony/Network infrastructure stability while supporting root cause analysis related to malfunctioning or inoperative hardware/software and routine maintenance, including scheduled maintenance and backups.
• Conducts analysis, planning, design, and execution of IP Telephony/Network infrastructure projects, including maintenance and creation of documentation related to all components.
• Conducts installation of hardware/software by third parties.
• Provides support and training to users relevant to all installed or future IP Telephony/Network infrastructure.
• Conducts development of an emergency plan to deal with a catastrophic event and ensures plan is updated to meet current business needs.
• Conducts setup, configuration, moves, etc. to support new hires and movement of personnel and offices.
• Updates job knowledge by participating in educational opportunities; reading technical publications.
