Cisco Voice Engineer/Telephony and VOIP - Strategic Staffing Solutions

Strategic Staffing Solutions has an immediate hybrid contract opportunity in Tampa, Florida for a Cisco Voice or Telecommunications Engineer with strong experience in Telephony and VOIP.

Note-Must be local to the Tampa Area. No relocation assistance and No Corp. to Corp.

This is a 12-24 month hybrid contract on-site in Ybor City 5 days a week for first 3 months then 3 days a week on-site.

Job Requirements to Qualify:

· Proven experience in managing Cisco collaboration and Contact Center technologies.

· Strong troubleshooting skills and ability to handle complex issues.

· Dial plan and call flow/routing management

· Project management experience for successful system implementations.

· Vendor management experience.

· Excellent communication and collaboration skills.

7+ years experience performing all of the below-

· Defining Configuration Specifications and Business Analysis Requirements:

· Collaborate with stakeholders to understand collaboration technology needs.

· Define configuration specifications collaboration systems.

· Gather business analysis requirements to align solutions with organizational goals.

· System Management and Optimization:

· Configuration, maintenance, and optimization of collaboration systems.

· Plan and execute MAC requests related to collaboration systems.

Quality Assurance:

· Perform quality assurance checks on collaboration systems and processes.

· Ensure collaboration systems meet performance standards and user expectations.

· Technical Troubleshooting:

· Investigate, troubleshoot and remediate collaboration systems issues.

· Provide recommendations to the team for improvements.

· Contractor Management:

· Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.

· Ensure timely project execution and adherence to quality standards.

System Experience:

· Cisco CUCM VoIP System

· Cisco PCCE (Contact Center System)

· Cisco Cube

· Cisco Video Conference systems Managed via Control Hub

· Microsoft Teams meetings

Certifications: Must have at least 1-2 Certifications Listed

Associate/Intermediate level:

· Microsoft 365 Certified: Teams Administrator Associate

· Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn

· SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)

· Certification | BICSI - Installer & Technician, DCDC

Professional/Expert/Advanced level:

· Microsoft 365 Certified: Teams Voice Engineer Expert

· SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)

· Certification | BICSI – RTPM, RCDD

· CCNP Collaboration - Training & Certifications - Cisco

· CCIE Collaboration Certification and Training - Training & Certifications - Cisco