CISCO Engineer - Envision, LLC
St. Louis (on site), MO
About the Job
CISCSO Network Systems Analyst
100% onsite! Must be local
RESPONSIBILITIES
SKILLS
100% onsite! Must be local
RESPONSIBILITIES
- Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services.
- Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure.
- Provide feedback to engineers for continual service improvement.
- Review engineering designs and validate/develop operational procedures and practices.
- Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation.
- Provide troubleshooting and on-call support for cloud, network, security, and wireless services.
- Work in partnership with engineers to evaluate, document, and deploy new products and services.
- Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.).
- Rack, stack, and configure network, wireless, security, and cloud components.
- Troubleshooting/incident management efforts for faulty hardware and configurations
- Review of engineered systems and documentation.
- Analyze against customer expectations and provide continual service improvement feedback to Engineering groups.
- Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc) Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc.
- Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc).
- Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates.
SKILLS
- Extensive knowledge in cloud and network operations.
- CISCO REQUIRED!
- Have the ability to quickly break down an issue into cross-functional troubleshooting sequences (cloud, network, security), work an issue to completion, or escalate appropriately to ensure rapid recovery of services.
- Bachelor's or professional degree in electronics, engineering, or a closely related field preferred, plus 2 years of experience in cloud/network analysis, operations, OR equivalent combination of education and experience.
Source : Envision, LLC