Child Support Team Lead - Maximus

Maximus is seeking a Remote Child Support Team Lead to support the IL Chicago Child Support Project (IL MOD) project. The ideal candidate is detail-oriented, has strong knowledge of the Illinois Chicago Child Support (IL MOD) program, and thrives in a fast-paced environment. This role involves managing team operations, ensuring project goals are met, and maintaining high standards of accuracy and efficiency. If you're ready to lead with excellence, we'd love to hear from you!

Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Ensure individual and service level standards are met or exceeded, and staff members are appropriately trained.

- Responsible for ensuring processes are working to support customer needs.

- Ensure the overall volume of work produced meets or exceeds quality standards.

- Ensure staff maintains an updated knowledge of all programs.

- Ensure the confidentiality and security of all information.

- Monitor the performance of staff and provide feedback and training to improve performance.

- Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues.

- Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization.

- Perform quality assurance on the work of others in team.

- Perform other duties as assigned by management.

Minimum Requirements

- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.

#HumanServices #LI-Remote

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

21.30

Maximum Salary

$

21.30