Chief Technology Officer - Town of Duxbury

Job Title: Chief Technology Officer

Department: Technology Services

Contract/Grade: Personnel Policies (non-union), Grade 15

Compensation: Pay range begins at $114,949. Actual salary dependent upon qualifications.

FLSA Status: Exempt

Work Schedule: Position is 12-months and in-person, full-time, at least 40 hours per week, typically Mon.-Fri., and additional hours as required.

Reports to: Duxbury Town Manager and Superintendent of Schools

1.    Statement of Duties: In consultation with Town Manager and Superintendent of Schools, Town department heads, School administrators, provides information-technologies vision, leadership and management, develops strategic planning; provides direction in the integration and alignment of technology for both Town and School.

2.     Supervision Required:  Under of the general administrative direction of the Town Manager and Superintendent of Schools, plans and manages the technology and infrastructure needs of the Town and School department.

 3.     Confidentiality: Position has high level access to confidential and sensitive employee and administrative information which must be handled with absolute confidentiality and in accordance with the State Public Records law.

 4.     Supervisory Responsibility:  Employee, as a regular and continuing part of the job supervises Town and School Technology staff and is accountable for the performance of outside contractors doing work for the Town and School.

 5.     Judgment:  The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices, and precedents, which may be complex or conflicting, at times. Independent judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making. 

 6.     Complexity:  The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data to determine the most effective method(s) to accomplish the work.

7.     Work Environment:  The work environment involves everyday discomforts typical of offices, may include confined spaces, or the outdoors and inclement weather and exposure to electricity.  Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  Employee may be required to work beyond normal business hours in response hours to respond to emergencies, meet the needs of Town Departments or the School System or to attend evening meetings.

 8.     Nature of Contacts:  Relationships are primarily with co-workers and vendors doing business with the Town and School Departments. The employee serves as a spokesperson or recognized authority of the organization in matters of substance or considerable importance. The employee serves as the recognized authority in matters of considerable importance, including departmental practices, procedures, regulations or guidelines. The employee may be required to discuss controversial matters where tact is required to obtain cooperation.

 9.     Accountability:  Consequences of errors missed deadlines, or poor judgment could result in excessive costs, labor/material costs, jeopardize programs, missed deadlines or legal repercussions to the Town.

 10.  Occupational Risks:  Duties generally do not present occupational risk to the employee.  

 11.  Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

a)     Develop, implement, manage, and evaluate the technology strategy for the Town and School Department. This includes identifying new technologies that can support the needs of all Town Departments and the School System

b)     Collaborate with Town Department Heads and School Administrators to understand their technology needs including the development, funding, and management of an effective network for technology operations and service delivery to meet identified needs and priorities

c)     Manage the organization's technology infrastructure, including hardware, software, networks, and servers. Ensure that these resources are properly maintained and updated in collaboration with key stakeholders.

d)     Mitigate technology-related risks and ensure the organization's cybersecurity posture. This includes establishing policies and procedures for data protection, privacy, and compliance with Federal and State regulations

e)     Set and enforce enterprise-wide security policies for all technology assets

f)      Stay up to date on the latest trends and technologies for municipalities and public education

g)     Lead the development, review, and certification of all back-up and disaster recovery procedures and business continuity plans in collaboration with key stakeholders.

h)     Annually prepares, recommends, and submits both operational and capital budgets to the Town Manager and School Superintendent for review and subsequent recommendation and presentation to the Finance Committee, Fiscal Advisory Committee, Annual & Special Town Meeting, and/or School Committee; manages approved budgets to ensure expenditures are within guidelines; periodically advises the Town Manager and School Superintendent on the status of budgetary overages/shortages; develops, implements and monitors IT fiscal controls

i)      Oversees the development of a long-range technology plan for the use of present and emerging technologies designed to improve the technology infrastructure of the Town and School departments

j)      Researches and develops supplemental funding proposals for the Town and School district (e.g., grants, E-Rate)

k)     Establish and maintain relationships with third-party contractors to provide applicable services and equipment for Town and School departments 

l)      Possess a working knowledge of custom software programs including: Softright, Harpers, Aspen, Frontline, PowerPhone, X2, and MIS

m)   Manage infrastructure initiatives, business case analysis, network architecture development, and network design

n)     Supervise and evaluate a staff of School and Town technology department employees

o)     Responsible for technology needs of School and Town events including but not limited to graduation and annual town meeting

p)     Additional responsibilities as assigned by the Town Manager or the Superintendent of Schools

12.  Recommended Minimum Qualifications

a)     Education: Bachelor’s Degree, Master’s Degree preferred, in information technology, systems planning, computer science, MIS (Management Information Systems), related field or business administration, and/or comparable work experience in information systems or information technology. 

b)     Seven (7) to ten (10) years of progressively responsible experience in information technology involving systems planning, management operations, training, programming, and procurement.

c)     Five (5) years of supervisory experience in similar management positions within the public or private sector;

d)     Demonstrated expertise in various technologies including client/server and Web security, Web servers, browsers, various third-party utilities and tools for integrating applications with databases and legacy systems; LAN and WAN networking including Fiber Optics, Broadband, TCP/IP, routers, switches, load balancers, and firewalls; relational databases such as Microsoft SQL server; and telephony.

e)     Excellent organizational skills; excellent data processing skills in the use of personal computers and financial software including word processing and spreadsheet applications.

f)      Excellent analytical skills.  Proficient oral and written communication skills.

g)     Preference will be given to applicants with successful management/administrative experience in PK-12 education/technology

h)     Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job.

i)      Designation as a Massachusetts Certified Public Purchasing Official (MCPPO) preferred, or the ability to obtain full certification within twelve (12) months of employment.

 13.  Special Requirements: Microsoft Certification preferred, and valid driver’s license required.

 14.  Knowledge, Abilities and Skill

a)     Ability to present programs and ideas professionally; communicate effectively verbally and in writing; establish positive public relations for the Town departments and to interact effectively with a wide variety of people. 

b)    Ability to recognize Town and School priorities and work cooperatively to support their accomplishment as part of the Town Manager and Superintendent management teams.

c)     Ability to work with citizen boards within the School Committee and Town Manager forms of government.

d)    Knowledge of continuous quality improvement policies and techniques.

e)     Demonstrated expertise in various technologies including client/server and Web security, Web servers, browsers, various third-party utilities and tools for integrating applications with databases and legacy systems; LAN and WAN networking including Fiber Optics, Broadband, TCP/IP, routers, switchers, load balancers and firewalls; relational databases such as Microsoft SQL server; and telephony.

f)     Ability to establish a high level of user confidence.  

g)    Strong analytical and conceptual skills; ability to create original concepts/theories for various projects.  Must have managed full life cycle from point of inception, analysis, Development, QA, implementation and acceptance.

h)    Ability to quickly learn and understand custom software programs including: Softright, Harpers, Aspen, Frontline, PowerPhone, X2 and GIS.

i)      Prior experience managing a service provider organization with a strong track record in software architecture and technology innovation in software applications.

j)      Experience with project management of infrastructure initiatives, business case analysis, network architecture development, and network design.

k)    Ability to work independently, retain flexibility and maintain composure under pressure.

l)      Proven experience in maintaining project schedules, documentation, communications, and meeting deadlines.

m)   Strong commitment to professional development as it relates emerging information technology “best practices” and standards.

n)    Ability to develop effective working relationships with department personnel, subordinates and with the general public; ability to express oneself clearly and concisely orally and in writing.  Ability to use personal computers and software including word processing and spread sheet application.

o)    Excellent organizational skills; excellent data processing skills in the use of personal computers and financial software including word processing and spreadsheet applications. Excellent analytical skills.  Proficient oral and written communication skills.

 15.  Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this  job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

 16  Physical Skills: Work requires moderate intermittent physical strength and effort on a daily basis. Work effort principally involves sitting to perform work tasks, as well as intermittent periods of standing, walking, talking, hearing, and applying significant manual dexterity in combination with hand-eye coordination.  The employee is occasionally required to lift and/or carry up to thirty (30) pounds.  Will work in and travel between various Town and School buildings and attend meetings out of town as necessary.

 17.  Motor Skills: Duties are largely mental rather than physical, but the job regularly requires using Personal computer (including word processing, spreadsheet, database, and IT monitoring), general office equipment (keyboard, mouse, telephone, copier, facsimile, laptop, cell phone), operating a telephone system.