Chief Operations Officer - Senior Manager - Consulting - Location OPEN - Ernst and Young

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Job Title

Chief Operations Officer – Senior Manager

The opportunity

We are seeking a dynamic and experienced Chief Operations Officer with a unique blend of skills, combining hands-on tactical experience with a strategic vision to drive growth and efficiency. The COO will work closely with our EY Nexus and Products and Platforms team to build out and scale our current operations. This role is critical to measuring and reporting on the health of the total business and working closely within the Strategy and Operations and Commercialization teams to achieve overall sales, total engagement revenue, and product revenue goals for the fiscal year.

Your key responsibilities

As a Senior Manager, you will be responsible for the effective management and delivery of complex processes, solutions, and projects. You will maintain a focus on quality and risk management while navigating operational and organizational dynamics. Additionally, you will:

1. Lead engagement delivery and be accountable for program/project management.
2. Manage client relationships and engage with clients daily to lead planning, execution, and closure of client engagements.
3. Identify sales and new opportunities and manage engagement economics for the whole engagement.

Skills and attributes for success

To thrive in this role, you will need specialized knowledge of project and program delivery methods, including Agile and waterfall. You should also demonstrate:

1. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
2. Develops solutions to complex problems and recommends changes to policies that affect the immediate work area.
3. Provides direction and feedback to engagement team members.
4. Own the overall governance, sales, TER and pipeline reporting, financial management, investment and revenue planning.
5. Ability to work closely with internal leadership and stakeholders.
6. Ensure all operations and associated deliverables are aligned with quality and risk management standards.

To qualify for the role, you must have

1. A Bachelor’s degree required; a master's degree is preferred.
2. Typically, no less than 5 - 7 years of relevant experience.
3. Proficiency in managing application security to safeguard our technology infrastructure.
4. A strong orientation towards customer satisfaction.
5. Experience in technology service management.
6. Ability to manage stakeholder relationships effectively.

What we look for

We are seeking top performers who demonstrate the ability to propose innovative solutions, lead high-performing teams, and drive successful outcomes. We value individuals who can build and manage relationships, communicate with impact, and have a strong commercial astuteness.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.