Chief Operations Officer Baytown, Operational Excellence - Industrial Safety Training Council

Job Summary:

The Chief Operations Office, Baytown and Operational Excellence directs, administers, and coordinates the activities of the Customer Service, CBT Lab, and Training Departments at the Baytown Training Center in support of administrative policies, goals, and objectives established by the President & CEO by performing the following duties personally or through subordinate employees. This role will serve on the ISTC Executive Team. This individual will travel between the Baytown and Beaumont ISTC's locations.

Essential Duties and Responsibilities include, but not limited to, the following: 

· Dispenses advice, guidance, direction, and authorization to carry out daily operations consistent with established policies and procedures as set by the President & CEO and the Board of Directors.

· Time will be split between our Baytown and Beaumont facilities but will have primary authority over the Operations of the Baytown Facility and serve as a backup to the COO, Beaumont. 

· Develops and installs procedures and controls to promote communication and adequate information flow.

· Establishes operating procedures consistent with the President & CEO’s broad policies and objectives and ensures their execution.

· Evaluates the results of overall operations regularly and systematically and reports these results to the President & CEO.

· Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.

· Ensures that all organizational activities and operations are carried out in compliance with local, states, and federal regulations and laws governing business operations.

· Responsible for assisting in the development and executing of the budget for the Baytown Training Center.

· Acts as liaison with all other functional departments in the organization to ensure that all day-to-day operations of the organization run smoothly.

· Measuring success: Build, maintain, and report-out Key Performance Indicators and other relevant data that will measure and drive business performance.

· Operations Excellence: Work across the organization to look for continuous improvement opportunities within our work processes, policies, and procedure.

· Employee Development: Lay out plans for professional development and growth for subordinates. 

Communications:

· Communicate with clients regarding services, customer experience, and potential problems.

· Communicate with operational staff on newly implemented services/products to ensure successful execution.

· Coordinate and manage feedback from clients, including analysis of surveys.

· Promote ISTC at local functions including but not limited to chamber events, GTBR events, trade shows and other networking opportunities.

Supervisory Responsibilities:

· Responsible for the overall direction, coordination, and evaluation of the Baytown Training Center. 

· Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

· Participate in interviews with potential new staff.

· Appraising performance by rewarding, coaching, addressing issues, and resolving problems.

Qualifications and Educational Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities: 

· Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before professional groups, large and small.

· Strong analytical and critical thinking skills

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Ability to perform mathematical tasks and to effectively solve given mathematical problems.

Education and Experience:

· Minimum of five (5) years of petrochemical industry experience preferred.

· Minimum of five (5) years of management experience.

· Bachelor's degree, associate degree, or technical degree preferred.

· Experience managing a non-profit organization preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this role are sedentary, which involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The qualified employee will work in a dynamic office setting, and interact with staff, customers, and outside vendors. Employees will hold any sensitive information in strict confidence and will exercise a reasonable degree of care to prevent disclosure to others. The noise level in the work environment is usually quiet.

Important Disclaimer Notice:

The job duties, elements, responsibilities, skills, functions, experience, education factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. ISTC reserves the right to alter the scope of work within the framework of the job description at any time without prior notice. This job description is not an employment agreement or contract.