Chief Operating Officer - Children's Home Society

Overview

The Children’s Home Society of New Jersey (CHSofNJ) has been growing steadily and is seeking to accelerate growth. The board and CEO are looking for a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading an executive management team, leveraging technology, and developing a performance culture among a group of diverse, talented individuals. The COO must be a leader who is able to help others at CHSofNJ deliver measurable, cost-effective results that make the vision a reality. Importantly, the successful COO will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission. While it is essential that the COO bring efficient and effective systems to increase the productivity of the agency, it is also critical that the team retain the creative spark that drives the mission of CHSofNJ.

Annual Salary Range: $175,000.00 - $200,000.00

Benefits:

Medical, Dental, Vision, Flexibility Spending Account, Life and LTD Insurances, 403(b) plans

PTO: Vacation, Sick, Personal, Wellness, and Holidays

Responsibilities

Agency wide Operations and Quality Improvement

• Serves as the Chief Executive Officer (CEO) in the absence of the CEO.
• Implements strategies and vision set by the Board of Directors and CEO.
• In partnership with Human Resources and members of the Senior Leadership team, create and support a high performing culture aligning the core values of the Agency.
• Prepares and administers program budgets in collaboration with the CFO; including monitoring program budgets and the allocation of grant funding.

Facilities

• Maintains overall responsibility for the functioning of each facility location, service contracts, and lease agreements.
• Reviews quotes submitted for projects to ensure they fit budgetary needs.
• Works with the Director of Facilities to review and implement timelines for facilities work that will least impact the agency business at the location requiring work;  Monitors the progress of facilities projects

Information Security and Technology (IS&T)

• Establishes and directs the strategic long-term goals, policies and procedures for the information technology department.
• Determines the organizations long-term systems needs and any hardware and/or software acquisitions needed to accomplish the agencies’ objectives
• Works with the agency’s IS&T department to identify and utilizes new and emerging technologies to expand and optimize the applications of information technology
• Uses data reporting, analytics, and trending outcome reports to inform strategy and direction of current and new programs/opportunities and considers this given emerging developments in our field.

Supervisory Responsibilities:

Direct supervision and annual evaluation of the following positions/departments:

• Quality Improvement
• Director of Human Resources
• Information Security & Technology
• Director of Facilities
• Temporary and/or additional direct reports may be assigned for special initiatives or as necessitated by organizational needs

Qualifications

Education Requirements:

A Master’s degree in Business Administration, Non-Profit Management, Non-Profit Leadership, Public Health Administration, or a Master’s Degree in a closely related business or human service leadership profession from an accredited college or university. Licensure in social work or psychology preferred. Bilingual candidate (Spanish/English) preferred.

Experience Requirements:

• Ten or more years of professional experience overall, with a minimum of five years of senior-leadership experience supervising seasoned staff and operating programs across a variety of locations. Facilities management and a strategic understanding of technology required.
• Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of data analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; facilities and technology management, problem solving, project management, and creative resourcefulness.
• Strategic Vision and Agility-ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
• Capacity Building—ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly.
• Leadership and Organization—exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
• Action Oriented—enjoys challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
• General Management—thorough understanding of full range of business functions and systems, including strategic development and planning, budgeting, and business analysis.