Chief Operating Officer - SureCam

Company Overview: 

SureCam is a leader in video telematics, focused on providing the easiest and most actionable fleet technology solution for small and midsize businesses with vehicles. We make vehicle tracking and video easy for busy companies through an ecosystem of cloud-connected hardware and software products.  

SureCam is quickly becoming the solution of choice for small and midsize businesses, focused on industries such as construction, field service, home service, energy, local delivery, materials, and others. These fleet owners and managers are busy, overwhelmed, and want to focus on running their core business. Managing and maintaining vehicles is a liability and a burden, and traditional technology solutions have been too complicated and too expensive.  

Companies with fleets have shifted from viewing video as a “nice to have” to a “need to have” given the drastic rise in insurance costs and nuclear verdicts. SureCam is positioned to capture market share as video telematics enters its peak growth years. Of 90 million commercial vehicles in North America and Europe, less than 4 million are using connected video today. The expected surge in adoption is projected to drive the video telematics market up to $3.3B by 2026.  

Job Description: 

Reporting to the President, the COO will be responsible for working as a core member of the executive team to drive the company’s vision, with direct responsibility for delivering a best-in-class customer experience, scalable operations, and strategic financial oversight. This role will lead key executives and functions in both North America and Europe, ensuring alignment with organizational goals and fostering collaboration across teams. 

SKILLS & EDUCATIONAL REQUIREMENTS 

- Minimum 10 years of leadership experience. 

• Experience in telematics or hardware-enabled SaaS business model preferred. 
• Bachelor’s Degree; Master’s degree preferred. 
• Exceptional critical thinking and analytical skills. 
• Proven success in delivering profitability and growth targets. 
• Proven administrative and organizational skills. 
• Ability to effectively communicate across all levels and geographies of the organization. 
• Prior experience in a global organization preferred. 

Collaborate with the executive team and CEO in setting and driving the company vision, operational strategy, and organizational structure. 

Create a high-functioning environment for the executive team by organizing and managing the system by which leaders set and maintain their Objectives and Key Results. 

Work with the leadership team to establish and track KPIs that focus on the highest priorities. 

Report company performance to the President, Board of Directors, and other key stakeholders. 

Collaborate with functional leaders to design and build scalable processes and systems across the company. 

Own all aspects of the customer experience, including onboarding, activation, support, renewal, and expansion. 

Directly oversee the teams and systems that deliver a best-in-class customer experience, including Customer Support, Customer Success, and Fulfillment. 

Serve as chief architect for the integration and interaction between systems, including Salesforce.com, Stripe, Zendesk, and Zoho Inventory. 

Drive process improvement and automation throughout the organization where relevant. 

Oversee and optimize operational budgets and allocation of resources for fulfillment, asset management, and logistics to ensure alignment with strategic goals. 

Lead efforts to establish and manage policies and accountability around asset utilization, including inventory control, hardware utilization, returns management, and RMAs. 

Develop standard operating procedures for inventory control, logistics management, and order fulfillment to meet operational goals effectively. 

Track and analyze operational metrics to drive improvements in process efficiency, fulfillment accuracy, and time-to-delivery. 

Lead the company’s financial strategy, including budgeting, forecasting, and long-term planning, in collaboration with the finance team, to support growth and scalability. 

Oversee financial reporting, ensuring accuracy, compliance with regulatory standards, and transparency for stakeholders. 

Manage cash flow, capital structure, and investor relations to maintain liquidity and secure funding for strategic initiatives. 

Drive profitability through cost optimization, pricing strategies, and margin improvement initiatives. 

Foster relationships with external vendors and suppliers to ensure preferential terms and effective supply chain management. 

Mentor and support all levels of the team to foster growth and encourage professional development. 

Spearhead a positive culture that embodies the company’s values, drives team members to do their best work, and pushes the team to exceed company goals. 

Create an open-door culture that builds trust and collaboration among the team. 

Lead, develop, and provide feedback to the team in alignment with company values.